What is WhatsApp sales follow-up software?

Software that automates, schedules, and tracks every sales follow-up over WhatsApp so no lead is forgotten and every deal gets its full cadence.

How is it different from a CRM?

A CRM stores deals; follow-up software actively sends sequenced nudges, fires reminders, and measures reply behaviour in real time.

Does it replace my CRM?

It can stand alone, or sync with HubSpot, Zoho, Salesforce, and Pipedrive so the CRM stays current automatically.

Why WhatsApp instead of email?

WhatsApp delivers ~98% open rates and 5x the reply rate of email, especially for high-consideration purchases.

What follow-up cadences are supported?

Out-of-the-box 24h / 3d / 7d / 14d / 30d cadences plus unlimited custom sequences with branching by reply.

Can cadences branch by behaviour?

Yes. If the lead replies, clicks, or books, the sequence forks automatically.

How fast can the first reply fire?

Sub-60 seconds with context-aware templates or AI replies.

Does it support appointment reminders?

Yes. T-24h and T-1h reminders with reschedule and no-show recovery.

Can I reactivate cold deals?

Yes. 30 / 60 / 90-day win-back sequences with new-angle messaging.

Can multiple reps share one number?

Yes. Shared inbox with ownership, collision detection, and notes.

Are SLA timers tracked?

Yes. First-response and follow-up SLAs with breach alerts and reports.

Can I assign follow-ups automatically?

Yes — round-robin, territory, skill, source, and load balancing.

What channels are supported?

WhatsApp Business API natively, with email fallback for unresponsive contacts.

Does it use the official WhatsApp API?

Yes. LandinChat is an Official Meta Tech Partner and provisions the API during onboarding.

Can I send approved templates?

Yes. Built-in template library, submission helper, and approval tracking.

How are duplicates handled?

Threads dedupe by phone number with merge rules and a full audit trail.

Does it track conversation history?

Yes. Every message, note, status change, and ownership move is preserved.

Can supervisors monitor cadences?

Yes. Per-rep adherence, reply speed, and recovery rate dashboards.

Is there a mobile app?

Yes. iOS and Android with push for new replies, mentions, and SLA breaches.

Can I A/B test cadences?

Yes. Split tests on message, timing, and channel with significance reporting.

What analytics are available?

Follow-up rate, response rate, conversion rate, recovery rate, revenue, and per-rep KPIs.

Can I forecast pipeline?

Yes. Weighted forecasting based on stage probability and historical conversion.

Does it support custom fields?

Yes. Unlimited custom fields on contacts and deals with validation.

Can I tag and segment leads?

Yes. Manual tags, rule-based auto-tagging, and dynamic segments.

How is lead scoring done?

Rule-based and behaviour-based scoring with thresholds for cadence assignment.

Can I attach proposals or documents?

Yes. PDFs, images, voice notes, and links — all WhatsApp message types.

Does it integrate with Meta ads?

Yes. Click-to-WhatsApp ad leads land with ad, campaign, and creative attribution.

Can I schedule messages?

Yes. Send-later for any hour, time-zone aware.

Does it respect quiet hours?

Yes. Workspace quiet hours and per-contact preferences.

Is the platform GDPR compliant?

Yes. Consent capture, retention rules, and erasure requests are first-class.

Where is data stored?

Secure cloud regions with EU residency available on request.

Is the data encrypted?

Yes. At rest and in transit, with strict access controls and audit logs.

Does it support role-based access?

Yes. Granular roles, teams, and field-level permissions.

Can I integrate with HubSpot or Salesforce?

Yes. Native two-way sync for contacts, deals, and activity.

Does it support webhooks?

Yes. Outbound webhooks for every follow-up and reply event.

Is there an open API?

Yes. REST APIs for contacts, deals, cadences, and reports.

Can I migrate from another tool?

Yes. CSV import and assisted migration are available.

Will I keep my existing WhatsApp number?

Yes. Numbers port via Meta's standard BSP migration.

How long does setup take?

Typical workspaces go live within a day.

Do I need a developer?

No. Cadences are no-code; APIs are optional.

Can I clone a cadence?

Yes. Templates and clone-from-existing for fast rollout.

Can I pause cadences mid-flight?

Yes. Per-contact or bulk pause with automatic resume rules.

Does it support voice notes?

Yes. Send and receive voice notes inline.

Are there pre-built cadence libraries?

Yes. Industry-specific cadences for real estate, insurance, education, and more.

Can I send WhatsApp broadcasts?

Yes. Broadcast campaigns with reply attribution to the originating cadence.

Does it support multi-language cadences?

Yes. Per-contact language with translated templates.

Can customers self-schedule?

Yes. Native calendar slots inside the chat.

Does it integrate with calendars?

Yes. Google Calendar and Outlook two-way sync.

How is pricing structured?

Per-user or per-conversation plans, plus Meta's standard messaging fees.

Where can I see plans?

All plans and a workspace start option are on the pricing page.

LandinChat

See pricing

Follow-Up OS · Deal Recovery · Revenue Acceleration

The Fortune Is In The Follow-Up

Automate, schedule, track, and optimize every sales follow-up so no lead is forgotten and no opportunity slips through the cracks.

Start Using LandinChat See Plans

Sub-60s replies
Branching cadences
Reactivation flows
SLA timers
Per-rep adherence
Revenue attribution

Live deal recovery 6 events

New Lead
Inbound from click-to-WhatsApp ad
+1
First Contact
Auto-reply · 42s
+2
Follow-Up Sequence
Cadence: Real Estate · 5 steps
+3
Reminder Triggered
Day 3 nudge sent · 11:00 local
+4
Lead Re-Engaged
Reply: 'Send me the brochure'
+5
Deal Won
$4,200 · attributed to Day-3 nudge
+6

98%

Follow-up rate

42s

Avg reply

$184k

Recovered

The Cost

The Cost Of Missed Follow-Ups

A six-step leak that turns hard-won leads into competitor revenue.

Lead Arrives

A high-intent enquiry lands on WhatsApp — the clock starts ticking.

No Follow-Up

Rep forgets. No reminder fires. The thread goes quiet.

Lead Goes Cold

48 hours later, intent has evaporated and trust is gone.

Competitor Wins

A faster, more consistent rival closes the same deal.

Revenue Lost

10–30% of qualified pipeline leaks every single month.

Leadership Blind

Nobody sees the leak — it just shows up as a soft quarter.

Framework

The Sales Follow-Up Framework™

Six stages that turn raw replies into a repeatable, measurable revenue engine.

Respond

First reply in under 2 minutes — automated or human.

Nurture

Value-led messages that earn the right to ask again.

Remind

Sequenced nudges fire when a thread stalls.

Re-Engage

Cold-deal reactivation with offers and proof.

Convert

Close-now triggers when buying signals appear.

Expand

Post-sale follow-ups for renewals, upsell, and referrals.

Journey

The Complete Follow-Up Journey

Seven checkpoints every tracked deal crosses inside LandinChat.

1
Lead Captured
Inbound from ad, form, QR, or click-to-WhatsApp.
2
First Response
Auto-acknowledgment fires within seconds.
3
Follow-Up Scheduled
Sequence assigned based on source, intent, and stage.
4
Reminder Triggered
Rep gets a task, customer gets a nudge — at the right hour.
5
Conversation Continued
Thread re-opens with full context attached.
6
Deal Progressed
Stage moves, value updated, owner accountable.
7
Sale Closed
Revenue attributed back to the follow-up that worked.

Audiences

Who Needs Sales Follow-Up Software?

Eight industries running this follow-up motion on LandinChat.

Real Estate Teams

Site-visit reminders, broker nudges, post-visit follow-up.

Insurance Advisors

Quote chase, KYC reminders, renewal cycles.

Recruitment Agencies

Candidate updates, interview reminders, offer chase.

Solar Companies

Survey booking, proposal status, financing follow-up.

Education Consultants

Counsellor cadences, fee reminders, enrolment chase.

Financial Advisors

Onboarding follow-up, document chase, review cycles.

Marketing Agencies

Proposal follow-up, renewal cadences, referral asks.

B2B Sales Teams

Demo recap, MAP nudges, mutual close-plan reminders.

Command Center

Follow-Up Command Center

The eight fields every sales leader wants on every open deal, always.

Lead Owner

Who owns this deal — visible, accountable, replaceable.

Last Contact

Last message, last call, last note — timestamped.

Next Follow-Up

What's due, when it fires, who acts.

Follow-Up Status

Pending, sent, replied, snoozed, escalated.

Response Activity

Read receipts, replies, link clicks — all logged.

Deal Value

Estimated revenue tied to every active conversation.

Pipeline Stage

Stage, probability, expected close — at a glance.

Deal Heat

Intent score updated after every reply.

Automation Engine

Follow-Up Automation Engine

Six workflows that remove human latency from the follow-up cycle.

Instant Follow-Up

Sub-60s acknowledgment with context-aware reply.

24-Hour Reminder

Soft nudge with value, not pressure.

3-Day Reminder

Proof-led message — case study or testimonial.

7-Day Reminder

Reactivation pattern with new angle or offer.

Appointment Reminder

T-24h and T-1h reminders with reschedule link.

Reactivation Workflow

30 / 60 / 90-day win-back sequence for cold deals.

Recovery Dashboard

Deal Recovery Dashboard

The six KPIs RevOps leaders watch once follow-ups are tracked end-to-end.

98%

Follow-Up Rate

Of leads receive a sequenced follow-up.

+62%

Response Rate

Lift in customer replies vs. ad-hoc follow-up.

+34%

Conversion Rate

Lift in lead-to-deal conversion.

22%

Deal Recovery Rate

Of cold deals reactivated within 90 days.

Live

Revenue Recovered

Pipeline pulled back from no-response status.

Per-Rep

Team Performance

Cadence adherence, reply speed, and close rate.

ROI Calculator

Follow-Up ROI Calculator

Estimate the revenue you recover when every lead gets its full cadence.

Monthly Leads800

Average Deal Value (USD)2,500

Current Conversion Rate (%)8

Current Follow-Up Rate (%)40

Revenue Recovered / mo

$220,000

Conversion Growth

138%

Deals Saved / mo

Revenue Potential

$900,000

Scenarios

Real Business Scenarios

Five complete follow-up journeys teams are running today.

Insurance Agency

8 advisors chasing quotes & renewals.

Quote SLA timer
KYC document chase
Renewal cadence 60/30/7

Recruitment Firm

200 candidates/mo across 6 recruiters.

Interview reminders
Offer-stage chase
Joining-day nudges

Real Estate Team

Click-to-WhatsApp ads to site visit.

Visit confirmation
Post-visit recap
Decision-week cadence

Education Consultant

Admissions intake for 8 counsellors.

Counsellor cadences
Fee reminders
Enrolment chase

Solar Company

Survey + proposal motion.

Survey scheduling bot
Proposal status nudges
Financing follow-up

Why LandinChat

Why Businesses Choose LandinChat

The outcomes that matter to revenue leaders.

Consistent Follow-Ups

Every lead gets the same disciplined cadence.

Higher Response Rates

WhatsApp delivers 5x the open rate of email.

Improved Visibility

Leaders see every pending follow-up in real time.

Automation

Reminders, nudges, and reactivation on autopilot.

Revenue Recovery

Cold deals pulled back without hiring more reps.

Team Accountability

Cadence adherence visible per rep, every week.

Maturity Model

Follow-Up Maturity Model

From sticky-note reminders to a full revenue operations system.

No Process

Whoever remembers, follows up. Most don't.

Manual Reminders

Sticky notes and phone alarms. Stale by Friday.

Spreadsheet Tracking

Columns of dates. Updated weekly, ignored daily.

Follow-Up Platform

Sequenced cadences, owners, SLAs, and analytics.

Revenue Operations System

Recovery, attribution, forecasting, coaching loops.

Buyer Decision

Buyer Decision Framework

Five approaches to sales follow-up, compared.

Approach	Time-to-Value	Cost	Risk	Best Fit
Manual Follow-Ups	Instant	Free	Forgotten 60% of the time	Solo operators
Calendar Reminders	Hours	Free	No content, no tracking	1–2 person teams
CRM Tasks	Weeks	High	Reps mark done without sending	Process-mature orgs
Follow-Up Software	Days	Medium	Email-first, low reply rates	Email-led pipelines
LandinChat	Live in a day	Predictable	Low — native WhatsApp cadences	WhatsApp-led sales teams

Interactive Demo

Follow-Up Cadence Builder

Visualize a recommended six-touch WhatsApp sales sequence.

Day 0 · Instant Reply

Auto-acknowledgment + qualifying question.

Channel

Trigger

No reply

Branch

By behaviour

Explore

Related Platforms

Lead Management Software Lead Tracking Software Conversation Tracking Software Follow-Up Automation Sales Pipeline Software WhatsApp CRM

FAQ

Sales Follow-Up — 50 Questions

Cadences, automation, scheduling, recovery, tracking, response rates, and pricing.

Explore the full LandinChat WhatsApp suite

Every product below is built on the official WhatsApp Business Cloud API and works with the rest of the LandinChat stack — CRM, broadcast, chatbot, automation and analytics — out of the box.

WhatsApp CRM

Unified inbox, contacts, pipelines and notes for WhatsApp.

WhatsApp Broadcast

Send approved templates to thousands without getting flagged.

WhatsApp Chatbot

No-code flows, AI replies and 24/7 lead qualification.

WhatsApp Automation

Triggers, sequences and CRM sync without code.

Lead Management

Capture, score, assign and nurture WhatsApp leads.

Lead Assignment

Round-robin, skill and territory routing in seconds.