Turn WhatsApp into a modern helpdesk.
Manage conversations, assign tickets, collaborate with teams, automate workflows and deliver exceptional customer support — all from one platform.
Customers don't churn over price. They churn over silence.
Missed messages, slow replies and dropped tickets quietly cost growing businesses 25–35% of recoverable revenue every quarter.
Messages get missed
On a shared phone or rotating mailbox, roughly a third of inbound questions go unanswered or are answered late — and customers don't ask twice.
Average first-response delay
Teams without a helpdesk average 9+ hours to first reply. On WhatsApp, customers expect minutes — not the next business day.
Customers churn after one bad experience
PwC: 67% of customers walk away after a single poor support interaction. Slow replies and dropped threads are the most common triggers.
Negative reviews amplify faster
Unhappy customers tell 5× more people than happy ones. A single missed WhatsApp ticket can become a public 1-star review in 24 hours.
Of revenue is at risk
Support failures and churn from preventable issues quietly remove 25–35% of recoverable revenue every quarter from growing businesses.
Visibility into support performance
Without tickets, SLAs and reporting, no one knows first-response time, backlog, agent load or which issue is hurting CSAT the most.
From first message to lifelong advocate.
Eight stages — orchestrated inside one WhatsApp-native command center.
Customer message
From WhatsApp, ads, web widget, missed call, QR or any source — every inbound lands in one queue with full attribution.
Ticket creation
Auto-create a ticket with status, priority, tags, SLA timer, customer timeline and ownership — no manual data entry.
Assignment
Route by language, product, region, intent, VIP status, agent skill or workload — under 30 seconds, every time.
Investigation
Agent sees full context — past tickets, orders, payments, NPS, internal notes — and can loop in a teammate via @mention.
Resolution
Reply, attach, send a payment link or update an order — all from inside the ticket, with status auto-updated.
Feedback collection
Auto-fire CSAT, NPS and ticket-level surveys after resolution. Scores attach to the ticket and the agent record.
Customer retention
Recovery sequence on negative CSAT, win-back on churn risk, and renewal nudges — turning resolved tickets into retained revenue.
Advocacy
Review-collection, referral nudges and case-study invitations to your highest-CSAT customers — automatically.
Five levels. One destination.
Most teams are stuck somewhere between Level 1 and Level 3. Level 4 is where support stops being chaos. Level 5 is where it becomes a competitive advantage.
Shared Mobile Phone
One handset, one SIM, no audit trail. Messages missed, lost or seen by the wrong person. Works for 0–50 conversations a month — and then breaks.
Multiple Agents, One Login
Same account on multiple devices. No assignment, no notes, agents step on each other. Account bans, lost context and ownership chaos at 100+ conversations a month.
Shared Inbox
Everyone sees everything. Better visibility but no SLAs, no routing rules, no priority and no reporting. Sustainable up to ~500 conversations a month.
Helpdesk Platform
Tickets, SLAs, routing, escalation, CSAT and reporting. The operational backbone every serious team needs by the time they hit 1,000+ conversations a month.
Support Operations System
Helpdesk + AI bot + KB + analytics + automation + CRM sync + revenue attribution. A full support operations system that scales to 50,000+ conversations a month.
Every message goes to the right agent. Automatically.
Six steps — under 30 seconds — every time a customer messages.
Any business that supports customers on WhatsApp.
Ecommerce Businesses
Order tracking, refund requests, COD confirmation, returns and post-purchase support — all from one ticket queue with full order context.
SaaS Companies
Bug reports, onboarding questions, billing tickets and renewals — tied to the account record, with engineering loop-in via @mention.
Healthcare Providers
Appointment changes, prescription queries, lab-report requests and recall workflows — routed to the right clinician with audit trails for compliance.
Education Institutes
Student admission queries, fee questions, counsellor support and parent-CC threads — across admission cycles and academic terms.
Travel Agencies
Booking changes, document collection, deposit reminders and in-trip support — routed by destination, language and customer tier.
Insurance Companies
Claim status, renewal queries, document collection and premium reminders — with full policy context attached to every ticket.
Marketing Agencies
Per-client support inboxes, retainer-renewal nudges, asset requests and approval workflows — white-labelled and SLA-backed.
Consultants & Firms
High-touch client support, deliverable reminders, document review and payment-link follow-ups — with role-based access for partners.
Financial Services
KYC queries, statement requests, dispute resolution and product enquiries — with audit trails and SLAs aligned to regulator expectations.
Local Businesses
Service bookings, location queries, quote requests and after-sales support — with the same speed and consistency as a national brand.
A helpdesk is a team sport. Built like one.
Internal Notes
Private agent-only notes inside every ticket. Add context without the customer ever seeing it.
@Mentions
Loop in a teammate, supervisor or product owner — they get pinged with full ticket context.
Conversation Ownership
One agent owns the ticket. Reassignment, takeover and handoff all logged automatically.
Escalation Rules
Auto-escalate on SLA breach, VIP, sentiment, repeat issue or any custom trigger.
Supervisor Visibility
Live queue view, agent workload heatmap, whisper mode and one-click ticket takeover.
Approval Workflows
Discount, refund, credit and message-template approvals routed to the right approver — without leaving the ticket.
Department Collaboration
Hand off between support, billing, sales and engineering with shared context — never a fresh ticket, never a 'please repeat'.
The seven metrics that decide every support team.
Real-time dashboards, per-agent reporting and SLA-grade audit trails — without spreadsheets.
First Response Time
Under 30 seconds with the AI bot, under 5 minutes with a live agent — tracked per ticket, per agent, per queue.
Average Resolution Time
Per priority, per team, per category — with target SLAs and breach reporting baked in.
Ticket Backlog
Real-time queue depth, age distribution and forecast — so you staff for tomorrow, not yesterday.
Customer Satisfaction
CSAT, NPS and per-ticket feedback with agent-level attribution and trend analysis.
Escalation Rate
How often tickets escalate, by reason, agent and category — so coaching has a target.
Agent Productivity
Tickets handled, average handle time, replies per ticket and shift coverage — without micromanaging.
SLA Compliance
First-response and resolution SLA compliance per priority, team and customer tier — in real time.
Seven automations that quietly do the work of three agents.
Auto Assignment
Round-robin, skill-based, language, region or workload — with re-routing on SLA breach.
Auto Replies
Greeting, holding message, away-message and post-resolution thank-you — fully customisable per queue.
FAQ Automation
KB-trained AI bot resolves the top 30–60% of repeat questions instantly, without escalating to a human.
Escalation Rules
Trigger on SLA breach, VIP, sentiment, repeat issue or any custom rule — manager pinged with full context.
After-Hours Support
AI bot covers nights, weekends and holidays — greets, qualifies, books callbacks and creates the ticket.
Priority Routing
Detect intent, urgency and customer tier in real time. VIPs jump the queue automatically.
Customer Notifications
Order updates, appointment reminders, shipment alerts, refund confirmations — all proactive, all on WhatsApp.
See the hours saved and the revenue protected.
Adjust the sliders for your business. The model uses aggregated LandinChat support benchmarks and published CSAT-to-retention research.
Benchmarks sourced from anonymised data across 500+ accounts and published customer-experience research.
What this looks like for teams like yours.
D2C store handling 500+ queries / day
AI bot auto-resolved 47% of order-status and return queries. Human agents handled the remaining 53% in <4 min. CSAT lifted from 78% to 92% in 60 days.
B2B SaaS, 30-agent support team
Helpdesk + Zendesk sync cut first-response time from 4h to 6 min. SLA compliance rose from 61% to 94%. Engineering escalations down 38% thanks to AI triage.
Multi-clinic hospital network
Appointment changes, prescription queries and recall workflows on one queue. Missed-appointment rate dropped from 24% to 7%. Per-clinic CSAT visible for the first time.
Outbound travel agency
Pre-trip checklists, booking-change tickets and in-trip support unified. Repeat-booking rate up 31% in one season. SLA compliance hit 96% across 4 destinations.
Test-prep institute, admission season
Counsellor + parent-CC tickets unified. Response time cut from 7h to 3 min. Lead-to-enrollment ratio doubled in one cycle. Counsellor productivity 4.5× higher.
One platform. Every support motion.
WhatsApp Helpdesk
Tickets, SLAs, priorities, escalations and audit trails — native to WhatsApp.
Shared Inbox
Unlimited agents on one official WhatsApp number, with ownership and handoff history.
CRM
Unified customer timeline, lifecycle stages and native CRM integrations.
Automation
Routing, assignment, SLA escalation, after-hours coverage and customer notifications — 24/7 without staff.
AI Chatbot
KB-trained bot resolves the top repeat questions instantly, in 100+ languages.
Analytics
First-response, resolution, backlog, CSAT, escalation, SLA — per agent, queue and segment.
API
REST API, webhooks, native CRM and helpdesk connectors — wire LandinChat to your stack.
Team Collaboration
Internal notes, @mentions, supervisor monitoring, approvals and shift handover — built in.
What your team uses today vs LandinChat.
Shared Phone vs LandinChat
Email Support vs WhatsApp Helpdesk
Traditional Helpdesk vs LandinChat
Manual Support vs LandinChat
Your support command center, live on WhatsApp in 24 hours.
We handle Meta verification, queue setup, SLAs, agent onboarding and the first automations. You focus on customers.
40 questions support leaders ask before they switch.
What is WhatsApp helpdesk software?+
A purpose-built customer support platform on the Official WhatsApp Business API that turns chats into tickets, routes them to the right agent, enforces SLAs and reports on every conversation — like Zendesk or Intercom, but native to the channel your customers actually use.
How is a helpdesk different from a shared inbox?+
A shared inbox shows everyone the same conversations. A helpdesk adds ticketing, priority, SLAs, escalation rules, reporting, CSAT and audit trails — the operational backbone needed to run support at scale.
Can multiple agents use the same WhatsApp number?+
Yes. Unlimited agents on one official WhatsApp number with smart assignment, conversation ownership, internal notes, @mentions, supervisor visibility and shift handover.
Does it auto-create tickets from WhatsApp messages?+
Yes. Every new conversation becomes a ticket with status, priority, owner, SLA timer and full audit trail — no manual ticket creation needed.
Can it route tickets automatically?+
Yes. Routing rules by language, product, region, intent, VIP status, business hours, agent skill or workload. Tickets land with the right agent in under 30 seconds.
Does it enforce SLAs?+
Yes. First-response and resolution SLAs per ticket priority, with countdown timers, breach alerts, escalation rules and supervisor notifications. SLA compliance is reported in real time.
Can agents collaborate inside a ticket?+
Yes. Internal notes, @mentions, supervisor loop-in, approval workflows and department handoff — without the customer seeing any of it.
Does it support escalation rules?+
Yes. Auto-escalate by SLA breach, VIP status, sentiment, ticket age, repeat issue or any custom rule. The right manager gets pinged with full context.
Can I track first-response and resolution times?+
Yes. Per-agent, per-team, per-priority, per-channel reporting on first response, resolution time, ticket backlog, SLA compliance, escalations and CSAT.
Does it support after-hours coverage?+
Yes. AI bot greets and qualifies after hours, books a callback, sends a holding message and creates the ticket — so no customer waits till morning.
Can it send CSAT and feedback surveys?+
Yes. CSAT, NPS and ticket-level feedback surveys fire automatically after resolution. Results attach to the ticket and the agent record.
Will it integrate with my existing helpdesk?+
Yes. Two-way sync with Zendesk, Freshdesk, Intercom, HubSpot Service, Salesforce Service Cloud and most major helpdesks via native connectors plus REST API and webhooks.
Can it auto-reply with FAQs?+
Yes. FAQ automation, decision-tree bots and a knowledge-base-trained AI bot resolve the top 30–60% of repeat questions instantly — without escalating to a human.
Can it tag and categorise tickets?+
Yes. Manual tags plus AI-assisted topic, sentiment and intent tagging — so reporting reflects what customers actually ask, not what agents remembered to log.
Can supervisors monitor live conversations?+
Yes. Live queue view, agent workload heatmap, real-time ticket activity, sentiment alerts and the ability to whisper, take over or escalate without losing context.
Does it support multiple departments?+
Yes. Sales, support, billing, onboarding, retention — each as its own queue with its own SLA, agents, routing rules and reporting view.
Can customers reopen resolved tickets?+
Yes. Reopen via reply, with the original thread, owner, tags and SLA reattached automatically.
Will it work for high-volume support?+
Yes. Tested by teams handling 50,000+ conversations a month, with the same sub-30-second first response, SLA enforcement and zero-dropped-ticket guarantees.
Will it work for small support teams?+
Yes. Solo founders and 2-agent teams use the same engine — start with one queue, one SLA and the AI bot, layer on routing and departments as you scale.
Can it handle voice notes and media?+
Yes. Voice notes, images, video, PDFs and location messages — all rendered inline, transcribed (voice notes) and searchable across tickets.
Does it support templates and canned responses?+
Yes. Per-agent, per-team and shared template libraries with dynamic variables, attachments and approval workflow for compliance-sensitive teams.
Can it route tickets by language?+
Yes. Auto-detect language and route to the right language-speaking agent or queue. Multilingual AI bot resolves repeat questions in 100+ languages.
Does it track sentiment?+
Yes. Per-message sentiment scoring, escalation on negative sentiment, supervisor alerts and a customer-health view across the full ticket history.
Can it identify VIP customers?+
Yes. CRM-synced VIP flag, AOV-based scoring or custom segments. VIP tickets jump the queue, route to senior agents and unlock priority SLAs.
Does it have a customer timeline?+
Yes. Every ticket, message, order, payment, NPS score and agent note on one timeline — so the next agent has full context in seconds.
Will my WhatsApp number get banned?+
No. LandinChat is an Official Meta Tech Partner using the WhatsApp Business API — not the personal app. Approved templates and opted-in contacts keep your number, green tick and quality rating safe.
Can we get the green tick?+
Yes. We handle the Meta Verified application end-to-end — eligibility audit, evidence pack, submission and resubmission. Verified businesses see a 27% lift in open rates.
How fast can we go live?+
Under 24 hours, done-for-you. Our team handles Meta verification, your WhatsApp Business API number, queue setup, SLAs, agent onboarding and the first automations.
Is the data secure?+
Yes. End-to-end encrypted on WhatsApp, GDPR and DPDP compliant, role-based access, audit logs, SSO and data residency controls. LandinChat is SOC 2 aligned.
Can I run my own SLAs and business hours?+
Yes. Per-team, per-priority and per-customer SLAs, multi-timezone business-hour calendars and public holidays — all reflected in countdown timers and breach reporting.
Can it forward tickets to an external team?+
Yes. Forward, CC, or assign to an external partner team via email or webhook, with the conversation kept attached for full traceability.
Can I run satisfaction reports per agent?+
Yes. CSAT, response time, resolution time, reopen rate, escalation rate and SLA compliance per agent, team, queue or campaign.
Does it have a mobile app for agents?+
Yes. iOS and Android apps for agents with push notifications, voice notes, internal mentions and the full ticket context — no laptop needed.
Can it integrate with our CRM?+
Yes. HubSpot, Salesforce, Zoho, Pipedrive, Freshsales and most major CRMs via native sync, plus REST API and webhooks. Ticket events flow to the CRM in real time.
Can I assign roles and permissions?+
Yes. Granular role-based access — agent, senior agent, supervisor, admin, viewer — with per-queue, per-tag and per-customer visibility controls.
Can I run after-action reviews on tickets?+
Yes. Full audit trail per ticket, message-level timeline, agent activity log and one-click export for internal QA reviews.
Will it work with Click-to-WhatsApp ads?+
Yes. Ad-clicks become tickets with full UTM, ad-set and campaign attribution — so support volume is attributable to marketing spend.
Can it auto-close stale tickets?+
Yes. Stale-ticket rules close inactive tickets after a customisable window with a final auto-message and a reopen-by-reply option.
Can I export ticket data?+
Yes. CSV, JSON, scheduled reports, BI-tool sync (Looker, Tableau, Metabase) and a full webhook stream for your data warehouse.
Where do I see pricing?+
Pricing, included features and per-conversation rates live on our pricing page — see the link in the navigation and CTAs throughout this page.
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