Reduce no-shows and improve patient communication.
Manage patient inquiries, automate reminders, coordinate appointments, and run follow-ups that bring patients back — all from one WhatsApp inbox built for clinics.
Clinics don't lose patients. They lose touchpoints.
Every empty chair, unanswered inquiry and skipped follow-up is revenue your clinic already earned — but never collected.
No-show rate without reminders
Industry data: roughly 1 in 3 booked clinic appointments are no-shows when reminders aren't automated — empty chairs, idle doctors, lost revenue.
Inquiries never answered in time
Front-desk lines stay busy. WhatsApp messages pile up. Patients book at the clinic that replies first — usually not yours.
Follow-ups after the first visit
Most clinics stop after the visit. 70% of patients say they'd return for a check-up if reminded — almost none ever are.
Channels, zero context
Calls, WhatsApp, Instagram DMs, walk-ins — patient context lives in 4 different places and gets dropped between shifts.
Patients leave a Google review
Without an automated ask at the right moment, even loyal patients never get around to it — and your local SEO suffers.
Revenue from inactive patients
Patients who haven't visited in 6–12 months are 4× more likely to return with a relevant nudge — most clinics never send one.
From first inquiry to lifelong patient.
Every stage of the clinic lifecycle orchestrated inside one WhatsApp-native pipeline.
Six workflows that replace your reminder calls.
Appointment Booking Workflow
- 1Patient inquires from website / ad / Google
- 2Bot asks 3 questions: concern, doctor, slot
- 3Patient picks a slot from doctor's live calendar
- 4Auto-confirmation with location + prep notes
- 5Synced to EMR / Google Calendar / PMS
Appointment Reminder Workflow
- 124-hour reminder with reschedule button
- 22-hour reminder with map + parking info
- 330-minute 'on my way' reminder
- 4Front desk auto-notified on confirmation
- 5Missed slot auto-reschedule sequence
Treatment Follow-Up Workflow
- 1Same-day post-visit thank-you message
- 248-hour recovery / side-effects check-in
- 37-day adherence + refill reminder
- 430-day outcome check + next-visit prompt
- 5Doctor pinged if patient reports issues
Review & Reputation Workflow
- 124-hour post-visit NPS micro-survey
- 2Promoters routed to Google review link
- 3Detractors routed to clinic manager
- 4Auto-response thanking 5★ reviews
- 5Weekly review report to clinic owner
Patient Reactivation Workflow
- 1Segment by last-visit date (6 / 12 mo)
- 2Specialty-specific recall (dental clean-up, eye check)
- 3Pre-filled WhatsApp re-booking flow
- 4Festival / annual check-up campaigns
- 5Win-back offer to dormant patients
Referral Collection Workflow
- 1Post-visit referral prompt to happy patient
- 2Pre-filled WhatsApp share message
- 3Unique referral link per patient
- 4Referrer notified when friend books
- 5Optional loyalty reward on conversion
From single-doctor clinics to multi-specialty hospitals.
Dental Clinics
Treatment-course reminders, 6-month recall, follow-up on root canals and implants, post-op care messages and 5★ Google review automation.
Skin & Aesthetic Clinics
Multi-session package tracking, pre-procedure prep, before/after photo sharing, retouch reminders and Diwali / wedding-season recall campaigns.
IVF Clinics
Cycle-stage reminders, medication adherence, scan-day prep, emotional check-ins and discreet, encrypted communication for sensitive cases.
Physiotherapy Centers
Session-package balance, daily exercise reminders, posture check-ins, missed-session recovery and renewal of long-term care packages.
Diagnostic Centers
Booking with prep instructions, sample-collection time slots, report delivery as PDF, repeat-test recall and corporate health-camp coordination.
Multi-Specialty Clinics & Small Hospitals
Department-wise inboxes, doctor-wise calendars, branch routing, manager dashboards and SLA enforcement across the front desk.
Ten capabilities your front desk will love by week two.
Appointment Booking
In-chat slot picker tied to live doctor calendars with auto-confirmations and reschedule buttons.
Reminder Automation
24h, 2h, on-the-way and missed-slot recovery reminders — all native WhatsApp templates with buttons.
Shared Clinic Inbox
Unlimited receptionists and doctors on one official number with assignment, notes and shift handoff.
Patient Records
Lightweight patient timeline with every message, visit, document and status change in one view.
Follow-Up Sequences
Visual no-code builder for recovery, refill, recall and reactivation flows by treatment type.
Review Collection
NPS-gated Google review requests that 4–8× your monthly review count without spamming.
Recall & Loyalty
Date-based and treatment-based recall campaigns with package balance tracking.
Broadcasts
Segmented health camps, festival offers and seasonal recalls to opted-in patient lists.
Clinic Analytics
No-show rate, response time, source-wise ROI, doctor leaderboard and recall conversion.
Role-Based Access
Receptionist, doctor, manager and owner roles with audit logs and SSO.
From first visit to lifelong loyalty.
Six automations that pay for the platform in week one.
Instant Inquiry Response
<30 seconds, 24/7. Bot greets, qualifies the concern and books or escalates without any staff on duty.
Appointment Reminders
Confirmation → day-before → morning-of → 'on my way' — with reschedule, map and parking buttons.
Treatment Follow-Ups
24-hour, 3-day, 7-day and 30-day care sequences mapped to each treatment type.
Missed Appointment Recovery
Auto-reschedule sequence fires within 15 minutes of a no-show — recovers 35–55% of empty slots.
Review Requests
NPS-gated 5★ flow that sends Google review links only to happy patients — protects your rating.
Patient Reactivation
Re-engage dormant patients by treatment type, last-visit window and seasonal recall logic.
See the revenue you're leaving in empty chairs.
Adjust the sliders for your clinic. The model uses healthcare benchmarks: reminder uplift, follow-up conversion and reactivation rates.
Benchmarks sourced from anonymised data across 500+ clinic accounts on LandinChat and published healthcare communication studies.
What this looks like for practices like yours.
3-chair dental practice, Bangalore
No-show rate fell from 31% to 8% in 6 weeks. Recall flow brought 142 dormant patients back in 90 days. Monthly revenue up 38%.
Aesthetic clinic, 2 branches, Mumbai
Package-balance reminders pushed session completion from 62% to 91%. Google reviews grew from 84 to 437 in 4 months.
Sports physio center, Delhi NCR
Daily exercise reminders + session recovery flow pushed package renewals up 2.4× and weekend no-shows to under 5%.
Diagnostic chain, 4 collection centers
Sample-collection slot picker + auto-report delivery cut front-desk calls by 60% and pushed repeat-test recall up 47%.
Fewer no-shows. Happier patients.
Centralised Communication
Every patient, every channel, every message — in one searchable clinic inbox.
Automated Reminders
From 32% no-shows to under 10% in the first month, without lifting a finger.
Patient Tracking
Full timeline per patient — visits, prescriptions, follow-ups, conversations.
Better Follow-Ups
Treatment-specific sequences keep care continuous without burning out staff.
Improved Retention
Recall + reactivation flows bring 15–30% of dormant patients back each quarter.
Higher Revenue
Fewer empty slots + more recalls + more reviews = double-digit monthly revenue lift.
What your clinic uses today vs LandinChat.
Manual Appointment Management vs LandinChat
Phone Calls vs WhatsApp Communication
Spreadsheet Tracking vs LandinChat
Your clinic, live on WhatsApp CRM in 24 hours.
We handle Meta verification, your calendar integration, your first reminder automation and front-desk onboarding. You focus on patients.
30 questions clinics ask before they switch.
What is a WhatsApp CRM for clinics?+
A WhatsApp CRM for clinics is a patient communication platform built on the Official WhatsApp Business API. It captures every patient inquiry, books appointments, automates reminders, runs follow-up sequences and tracks the full patient conversation history in one shared inbox — purpose-built for clinic operations.
How does it reduce no-shows?+
Automated confirmation, day-before, and morning-of reminders are sent as WhatsApp templates with reschedule and cancel buttons. Clinics typically cut no-show rates from 25–40% to under 10% within the first month.
Can patients book appointments inside WhatsApp?+
Yes. Patients pick a doctor, see real-time available slots, confirm in under 60 seconds and receive a WhatsApp confirmation with clinic location, prep instructions and a reschedule button — no app download, no portal login.
Does it work for dental, skin, IVF and physiotherapy clinics?+
Yes. Specialty-specific flows are built in: treatment courses for dental and skin, cycle-based follow-ups for IVF, session reminders for physiotherapy, and recall logic for diagnostic labs.
Can it automate patient follow-ups after treatment?+
Yes. Configure 24-hour, 3-day, 7-day and 30-day follow-ups with personalised messages, recovery check-ins, prescription refills, review requests and re-booking prompts.
Can multiple receptionists and doctors share one WhatsApp number?+
Yes. The shared clinic inbox lets unlimited staff work from a single official business number — assigned chats, private notes, mentions, canned replies and full handoff history. No more lost messages between shifts.
How does it help recover missed appointments?+
When a patient misses an appointment, an automatic WhatsApp message goes out within 15 minutes offering reschedule slots. Recovery rates typically reach 35–55% — patients who would have been lost.
Can we collect patient reviews on Google?+
Yes. 24 hours after a visit, an automated WhatsApp message with a direct Google review link is sent only to satisfied patients (filtered by an NPS micro-survey). Clinics see 4–8× more Google reviews per month.
Is patient data secure?+
Yes. End-to-end encrypted on WhatsApp, GDPR and DPDP compliant, role-based access, audit logs and data residency controls. LandinChat is an Official Meta Tech Partner with SOC 2 alignment.
Is it HIPAA compliant?+
LandinChat is SOC 2 aligned and supports HIPAA-aware workflows. For US-regulated workloads we sign a BAA on request. PHI handling is restricted through role-based access and audit logs.
Can we send prescriptions and lab reports?+
Yes. PDFs, images and reports up to 100 MB can be sent as encrypted attachments to the verified patient number. Sensitive reports can require an OTP before opening.
Can it integrate with our practice management software?+
Yes. Native integrations with most popular EMR/HMS/PMS tools, plus API and webhooks for custom setups. Slot availability, patient records and visit notes flow both ways.
Can the bot answer questions when the clinic is closed?+
Yes. The AI bot replies in under 30 seconds 24/7 — handles pricing questions, doctor availability, address, parking, treatment FAQs and books appointments overnight without any staff on duty.
Does it support regional languages?+
Yes. Hindi, Marathi, Tamil, Telugu, Kannada, Bengali, Gujarati, Punjabi, Malayalam and 50+ languages — auto-detected from the patient's first message.
How long does setup take?+
Under 24 hours, done-for-you. Our team handles Meta Business verification, WhatsApp Business API number, calendar integration, your first reminder automation and staff onboarding.
Can we run a patient reactivation campaign?+
Yes. Segment patients by last-visit date, treatment type or age group, then broadcast personalised recall messages (6-month dental clean-up, annual diagnostic, vaccination booster) with one-click rebooking.
Will my WhatsApp number get banned?+
No. LandinChat is an Official Meta Tech Partner using the WhatsApp Business API — not the personal app or unofficial mods. As long as you send approved templates to opted-in patients, your number, green tick and quality rating stay safe.
Can we get the WhatsApp green tick for our clinic?+
Yes. We handle the Meta Verified business application end-to-end — eligibility audit, evidence pack, submission and resubmission. Verified clinics see a 27% lift in message open rates.
Can different doctors have their own calendars?+
Yes. Each doctor has a private calendar with their consultation hours, slot duration, leaves and out-of-office. The booking bot only offers slots that match the patient's chosen doctor.
Can we collect referrals from existing patients?+
Yes. A post-visit referral flow asks satisfied patients to refer family or friends, with a pre-filled WhatsApp share message and tracked unique link. Many clinics see 15–25% of new patients come from this channel.
What if a patient sends an emergency message?+
Configure trigger keywords (emergency, urgent, pain, bleeding) that immediately escalate the chat to the on-call doctor's WhatsApp with full patient history attached.
Can we track ROI on marketing campaigns?+
Yes. Every inquiry carries a UTM and source label (Google ad, Meta ad, Justdial, walk-in, referral). The dashboard shows cost per booked appointment by source, not just cost per inquiry.
Can we send pre-procedure instructions?+
Yes. Trigger condition-specific prep messages 48 hours and 12 hours before any procedure — fasting, medication holds, what to bring, parking and arrival instructions — reducing rescheduled procedures by up to 60%.
Does it work for small single-doctor clinics?+
Yes. Solo practitioners use it just as effectively as multi-location chains. Start with appointment booking and reminders, add follow-ups and recall when you're ready.
Does it work for hospitals and chains?+
Yes. Department-wise inboxes (OPD, IPD, lab, pharmacy, billing), branch-level routing, role-based access, manager dashboards and SLA enforcement at scale.
Can we run a loyalty or package program on WhatsApp?+
Yes. Track package balances (e.g. 10-session physio plan), send remaining-session reminders, push package renewals before expiry and run loyalty offers to opted-in patients.
How are reminders different from SMS?+
WhatsApp reminders see 85–95% open rates vs 12–20% for SMS, are richer (buttons, maps, prep PDFs), are 4–10× cheaper per delivered message, and patients can reply in the same thread to reschedule.
Can we capture inquiries from our website and Google Business Profile?+
Yes. A floating WhatsApp widget on your site, a click-to-WhatsApp link in your Google Business Profile, and Meta lead-ad integrations all funnel patients into the same clinic inbox.
Can we train our front-desk staff?+
Yes. Live onboarding for your team, a recorded mini-academy, a sandbox environment for practice, and a dedicated success manager for the first 90 days.
Where do I see pricing?+
Pricing, included features and per-conversation rates live on our pricing page — see the link in the navigation and CTAs throughout this page.
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