Every customer conversation. One unified platform.
Bring sales, support, marketing and customer engagement together through a centralised communication platform built for modern businesses.
Your customers are one person. Your tools treat them as seven.
Disconnected inboxes, siloed data and dropped conversations quietly cost growing businesses 25–35% of recoverable revenue every quarter.
Tools that don't talk
The average growing team uses 7+ disconnected tools for sales, support and marketing — each holding part of the customer story, none holding all of it.
Messages get missed
When conversations live across phones, mailboxes and DMs, roughly a quarter of inbound questions never get answered — and customers don't ask twice.
Customers repeat themselves
Zendesk: 82% of customers have to re-explain context when they switch channels. Every repeat is a CSAT hit and an attrition trigger.
Data silos slow decisions
When conversation data sits in one tool, deal data in another and support data in a third, every report takes 5× longer — and trusts none of the sources.
Revenue leaks every quarter
Disconnected communication silently removes 25–35% of recoverable revenue — through dropped leads, slow replies and missed renewals.
Visibility into the customer
Without a unified timeline, no one knows what was said, sold, supported or promised. Every conversation starts from zero.
One platform. Every customer motion.
Six stages — orchestrated inside one unified inbox, one customer record, one source of truth.
Lead acquisition
Click-to-WhatsApp ads, web widgets, QR codes, missed-call and form fills funnel into one inbox with full attribution intact.
Customer conversations
Every reply, broadcast, comment and DM lands in one unified inbox with channel tags, ownership and SLAs.
Support
Tickets, SLAs, escalations and CSAT — native to the same inbox, with the customer's full timeline attached.
Sales
Pipeline stages, owner, value and forecast — tied to the conversation, synced to your CRM, closed in-thread.
Retention
Onboarding, adoption, renewal and win-back flows — triggered by behaviour, scored on outcome, measured on revenue.
Advocacy
Review collection, referral nudges and case-study invites to your highest-CSAT customers — automatically.
Five levels. One destination.
Most teams are stuck at Levels 1–3. Level 4 is where the team sees one customer, one timeline. Level 5 is where communication becomes a compounding advantage.
Personal Messaging
Founders' phones, personal WhatsApp, scattered DMs. Works for the first 100 customers — then becomes a single point of failure.
Shared Accounts
One mailbox, one phone, multiple people. Better visibility, zero accountability. Tickets dropped, threads lost, agents stepping on each other.
Basic Communication Tools
Separate inbox, helpdesk, broadcast tool and CRM — each storing part of the truth. The cost of context-switching now exceeds the cost of the tools.
Integrated Communication Platform
Unified inbox + CRM bridge + automation + analytics. The first level where the team sees one customer, one story, one timeline.
Customer Communication OS
Integrated platform + AI + revenue attribution + customer-journey orchestration. Communication stops being a cost — it becomes a compounding growth engine.
From first ad-click to lifelong advocate.
Seven stages — every signal stitched into one customer timeline.
Any business where conversations decide revenue.
Real Estate
Site visits, project launches, EMI offers and broker collaboration — every lead from ad-click to booking on one timeline.
Healthcare
Appointment booking, prescription queries, recall workflows and patient education — with audit trails for compliance.
Education
Admission cycles, counsellor conversations, parent CCs, fee reminders and alumni outreach — across academic terms.
Agencies
Per-client communication inboxes, white-labelled campaigns, retainer-renewal nudges and approval workflows.
Insurance
Claim status, renewal drives, premium reminders and product enquiries — with policy context attached to every conversation.
Travel Agencies
Pre-trip checklists, booking changes, in-trip support and post-trip upsells — routed by destination, language and customer tier.
SaaS Companies
Trial-to-paid nurture, onboarding, support, renewals and expansion — all stitched to the account record.
Ecommerce & D2C
Pre-purchase queries, order tracking, abandoned-cart recovery, returns and post-purchase upsell — one unified customer view.
Financial Services
KYC queries, statement requests, dispute resolution and product enquiries — with audit trails aligned to regulator expectations.
Six automations that quietly do the work of a small team.
Lead Routing
Auto-route incoming leads by source, language, product, region or value — to the right rep in under 30 seconds.
Follow-Ups
Time-based, behaviour-based and stage-based follow-up sequences — so no warm conversation goes cold.
Support Workflows
Auto-create tickets, assign by skill, escalate on SLA breach and fire CSAT after resolution — all without an agent clicking a button.
Customer Notifications
Order updates, appointment reminders, shipment alerts and renewal nudges — proactive, on WhatsApp, on time.
Retention Campaigns
Win-back, lapsed-buyer, renewal and loyalty flows triggered by silence, anniversary or risk score.
Engagement Automation
Drip nurture, weekly digests, milestone messages and re-engagement loops — adaptive to each customer's behaviour.
The six metrics that define every CX team.
Real-time dashboards, per-segment reporting and revenue attribution — without spreadsheets.
Response Time
First-response and average-response time per agent, queue and channel — with target SLAs and breach alerts.
Customer Satisfaction
CSAT, NPS and per-conversation feedback with agent and segment attribution.
Conversation Volume
Inbound, outbound, resolved and active conversations per day, channel and team — in real time.
Engagement Rate
Read rate, reply rate, CTR and conversation depth per segment, campaign and conversation type.
Retention Rate
Repeat-purchase rate, renewal rate and churn — sliced by cohort, channel and conversation behaviour.
Customer Lifetime Value
LTV per segment and per acquisition source — tied back to the conversations that drove the lift.
See the revenue hiding in your conversations.
Adjust the sliders for your business. The model uses aggregated LandinChat benchmarks and published customer-experience research.
Benchmarks sourced from anonymised data across 500+ accounts and published CX research.
What this looks like for teams like yours.
Multi-clinic hospital network
Appointment, prescription and recall workflows unified across 12 clinics. CSAT lifted 26 points. No-show rate down from 24% to 7%. Per-clinic visibility for the first time.
Performance marketing agency
Per-client white-labelled inbox + campaign engine. Retainer renewals up 31%. Reply-time SLA hit 96% across 40+ clients in one quarter.
Premium developer, 4 active launches
Ad-click → site visit → booking on one timeline. Lead-to-site-visit ratio 2.3×, lead-to-booking 1.8×. Sales team manages 4× the pipeline with the same headcount.
D2C brand handling 800 conversations / day
Pre-sales, order-status, returns and upsell unified. Cart-abandon recovery 24%, repeat-purchase rate up 18 points. AI bot deflects 47% of repeat questions.
B2B SaaS, 30-agent CX team
Trial → activation → renewal stitched into one customer journey. MRR retention up 9 points. First-response time cut from 4h to 4 min. Tool count cut from 6 to 2.
Six original frameworks that compound customer value.
Customer Communication Framework
Listen → Respond → Resolve → Retain → Refer. The five-loop framework that turns every conversation into compounding revenue.
Customer Journey Blueprint
Awareness × Inquiry × Conversion × Support × Retention × Advocacy. A 6-stage map with one trigger and one metric per stage.
Communication Maturity Model
From personal phones to a communication OS — a five-level diagnostic that tells you exactly what to fix next.
Customer Retention Framework
Onboarding → Adoption → Habit → Advocacy. Each stage has its own message cadence, content type and outcome metric.
Customer Experience OS
Unified inbox + journey orchestration + AI + analytics. The full operating model for teams that compete on experience.
Conversation Quality System
Tone × Speed × Resolution × Outcome. A weekly QA scoring system that turns customer chat into a coachable craft.
One platform. Every communication motion.
CRM
Unified customer timeline, lifecycle stages and native CRM integrations — every conversation in context.
Shared Inbox
Unlimited agents on one Official WhatsApp number, with assignment, ownership and handoff history.
Automation
Routing, follow-ups, notifications and retention flows — 24/7 without staff.
Chatbot
KB-trained AI bot handles top-of-funnel replies, qualifies leads and books demos — in 100+ languages.
Helpdesk
Tickets, SLAs, escalations, CSAT and audit trails — native to WhatsApp.
Broadcast Campaigns
Targeted, personalised, trackable campaigns with delivery, read, click and revenue attribution.
Analytics
Response, CSAT, engagement, retention, revenue and LTV — per agent, segment and campaign in real time.
Customer Journey Tracking
Every message, click, purchase and renewal stitched into one timeline — attribution becomes a fact, not a debate.
What your team uses today vs LandinChat.
Disconnected Tools vs LandinChat
Email-Only Communication vs LandinChat
Traditional CRM vs LandinChat
Helpdesk Only vs LandinChat
Your communication command center, live in 48 hours.
We migrate contacts, unify inboxes, wire your CRM and launch the first automations. You focus on customers.
40 questions CX leaders ask before they consolidate.
What is a customer communication platform?+
A single system that unifies every customer conversation — sales, support, marketing, onboarding, retention — across channels like WhatsApp, web, email and voice. One inbox, one customer record, one source of truth.
How is it different from a CRM?+
A CRM stores customer data. A communication platform powers the actual conversations — replies, broadcasts, routing, SLAs, automation — and feeds the CRM with structured outcomes. The two work best together.
How is it different from a helpdesk?+
A helpdesk handles support tickets. A communication platform handles every conversation type — pre-sales, sales, support, retention, renewals — with a unified customer timeline across all of them.
Can I unify WhatsApp, web chat and email in one inbox?+
Yes. Every channel lands in one inbox with channel tags, conversation history, customer profile, ownership, SLAs and automation — agents stop tab-switching.
Will my whole team see every conversation?+
Role-based visibility. Sales, support, billing and CX each get their queues, with supervisors and admins able to see across queues. Agents only see what they own.
Does it support multiple agents on one WhatsApp number?+
Yes. Unlimited agents on one Official WhatsApp number with assignment, ownership, internal notes, @mentions, supervisor visibility and shift handover.
How does it track the customer journey?+
Every message, click, purchase, ticket, payment and renewal stitches into one timeline per customer — so anyone in the team sees the full story in one scroll.
Does it integrate with my CRM?+
Native integrations with HubSpot, Salesforce, Zoho, Pipedrive, Freshsales, Shopify, WooCommerce, Razorpay and Google Sheets, plus REST API and webhooks for anything custom.
Does it integrate with my helpdesk?+
Two-way sync with Zendesk, Freshdesk, Intercom and HubSpot Service. Tickets created from conversations, status updates flow back into chat.
Can I automate conversations end-to-end?+
Yes. Lead routing, follow-ups, support workflows, customer notifications, retention campaigns and engagement loops — all triggered by behaviour, time or external events.
Will it work for a 3-person team?+
Yes. Solo founders and small teams use the same engine — start with one inbox, layer in routing, automation and analytics as you scale to 100+ agents.
Will it scale to 100,000+ conversations a month?+
Yes. Built on the Official WhatsApp Business API with horizontal scaling, queue isolation, audit trails and 99.9% uptime SLA.
Can I segment customers?+
Live segments by behaviour, lifecycle stage, value tier, last interaction, tag, location or any custom attribute — used across campaigns, automation and routing.
Does it support multiple languages?+
Yes. Send, receive and auto-translate in 100+ languages including Hindi, Marathi, Tamil, Telugu, Bengali, Arabic, Spanish and Portuguese.
How fast can I go live?+
Most teams are live within 48 hours, including Meta verification, template approval, inbox setup and first automations. Done-for-you onboarding included.
Is the platform secure?+
GDPR, India DPDP and SOC 2 compliant with role-based access, audit logs, opt-in proof, data-export and right-to-be-forgotten workflows.
Can agents collaborate inside a conversation?+
Internal notes, @mentions, supervisor loop-in, approval workflows and department handoff — without the customer ever seeing internal threads.
Can I route conversations automatically?+
Routing rules by language, product, region, intent, VIP status, business hours, agent skill or workload — conversations land with the right person in under 30 seconds.
Does it enforce SLAs?+
First-response and resolution SLAs per conversation type and priority, with countdown timers, breach alerts and escalation rules. Compliance reported in real time.
Can I run marketing campaigns from the same platform?+
Yes. Segmented broadcasts, drip campaigns, abandoned-cart recovery, win-back and renewal flows — with full delivery, read, click and revenue attribution.
Does it deduplicate customer records?+
Yes. Phone, email and external-ID matching merges duplicates automatically. One person = one record, no matter how they reached you.
Can I track sales pipelines?+
Lifecycle stages, deal status, owner, expected close, won/lost reasons — all attached to the conversation thread, all exportable to your CRM.
Will it work for B2B?+
Yes. Account-based conversations, deal-stage triggers, renewal nudges, multi-stakeholder threads and CRM-stage attribution — built for B2B sales motions.
Will it work for B2C?+
Yes. High-volume support, broadcast campaigns, post-purchase flows, loyalty drips and customer-recovery — built for transactional B2C teams.
Does it support voice and video?+
Voice notes are fully supported with transcription. Video, audio, PDFs, location and contact cards render inline and stay searchable.
Can I A/B test messages and flows?+
Yes. A/B test copy, media, buttons, send time or audience — winning variants auto-promote to the rest of the segment.
Does it have analytics?+
Per-conversation, per-agent, per-segment, per-campaign reporting on response time, CSAT, conversion, retention, revenue and LTV — in real time.
Does it measure customer satisfaction?+
CSAT, NPS and per-conversation surveys fire automatically. Scores attach to the conversation, agent and customer record for trend reporting.
Can I trigger conversations from external events?+
Yes. Trigger from Shopify orders, Razorpay payments, HubSpot deal stages, Calendly bookings, webhook events or any custom signal.
Does it have a mobile app?+
Yes. iOS and Android apps for agents, supervisors and founders — same inbox, same notifications, same analytics on the move.
What does support look like?+
Dedicated onboarding manager, monthly strategy reviews, template-approval support, 24×7 chat and a private Slack channel for enterprise plans.
Can I migrate from another platform?+
Yes. We migrate contacts, templates, segments, automation flows and historic conversations from AiSensy, Wati, Interakt, Zoko, Freshchat, Zendesk and most major platforms.
Do you white-label for agencies?+
Yes. White-label inbox, branded campaigns, per-client billing and partner-tier commercials for agencies managing multiple brands.
Does it support omnichannel?+
WhatsApp-first with web chat, missed-call, Click-to-WhatsApp ads, Instagram DM and email — all converging into one unified inbox.
Is there an open API?+
Yes. Full REST API and webhooks for contacts, conversations, messages, segments, campaigns, automation and analytics. Build anything you need on top.
How much does it cost?+
Plans scale with conversation volume and agents. Per-conversation Meta fees pass through at cost. See the pricing page for current tiers.
Will it improve customer retention?+
Customers report 12–28% retention lift in 90 days, driven by faster responses, proactive notifications, recovery flows and the unified context every agent gets at message one.
Will it improve customer experience scores?+
Yes. Median CSAT lifts 18–32% within the first 60 days as response times collapse, conversations stay in context and customers stop repeating themselves.
Will it reduce the tools I need?+
Most teams consolidate 3–6 tools (broadcast, inbox, helpdesk, automation, analytics, CRM bridge) into LandinChat — cutting cost and the cost of context-switching.
What is the typical ROI?+
Customers report 6–14× ROI in the first 90 days from faster sales cycles, higher retention, lower support cost and recovered revenue. The calculator below estimates yours.
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