WhatsApp Shopify integration — recover carts and grow revenue

Yes — LandinChat is a native Shopify app. Install in one click, no developer required. Once installed, the app requests read access to orders, customers, products and abandoned checkouts so it can trigger the right WhatsApp flow at the right time.

Yes. We support Shopify Standard, Shopify Plus, custom themes, Hydrogen-based headless storefronts and multi-store setups. Each store can be connected to its own WhatsApp number, with separate templates, agents and analytics, all from a single LandinChat workspace.

LandinChat customers typically recover 30–45% of abandoned Shopify carts via WhatsApp — 4–6× the rate of email-only recovery. The exact lift depends on average cart value, product category and how aggressive your incentive ladder is. We help you tune the sequence in week one.

Yes — order confirmation, payment received, dispatch, out-for-delivery, delivered, cancellation and refund updates all map to pre-built WhatsApp templates. Each one carries the order number, items, total and tracking link automatically, with no manual data entry.

Yes. A built-in flow confirms cash-on-delivery orders on WhatsApp within minutes of checkout, and can offer a prepaid switch with a Razorpay or Stripe payment link in the same thread. Brands typically see 15–25% of COD orders flip to prepaid and overall RTO drop by 30–40%.

Yes. LandinChat is an Official Meta Tech Partner. All messages go through Meta-approved templates on the official WhatsApp Business API — never through unofficial gateways or personal numbers that risk getting banned.

Meta charges per 24-hour conversation (Marketing, Utility, Authentication or Service category) and those fees are passed through at cost — they're identical regardless of which provider you use. LandinChat adds a transparent monthly platform fee with unlimited agents, the chatbot and analytics included. See the pricing page for current tiers.

Yes. Your Shopify catalog syncs automatically into WhatsApp Catalog so you can send product cards inside chats — buyers tap, see images, variants and price, and add to cart without leaving WhatsApp.

Yes. Generate per-customer discount codes from inside LandinChat and embed them directly in the cart-recovery, win-back or upsell templates. Codes can be unique-per-customer, expiry-bound or limited to specific products and collections.

Yes. Every incoming WhatsApp reply lands in a shared inbox with the matching Shopify order, customer LTV and tags visible alongside the conversation. Agents can assign, tag, add notes and resolve — with unlimited seats on every plan.

Most stores are fully live in under a week: 5 minutes to install the app, 1–2 days for Meta to verify your WhatsApp Business number, 24–48 hours for template approval, and a final day to customise copy and test the flows end-to-end.

Only what's needed to send the right WhatsApp message at the right time: customer phone numbers, order metadata, abandoned checkout details and product info. Data is encrypted in transit and at rest, you remain the data controller, and a DPA is available on request.