Convert more vehicle inquiries into test drives and sales.
Track buyers, automate follow-ups, schedule test drives, manage sales teams and close more vehicle deals — through WhatsApp, the channel your buyers already use.
Every missed inquiry is a vehicle sold by your competitor.
Most dealerships lose more revenue to slow replies and dropped follow-ups than to lost prospects. The leakage is invisible — until you measure it.
Inquiries never get a reply
Industry studies show nearly half of vehicle inquiries — across CarDekho, CarWale, Facebook and website forms — never receive a follow-up reply within 24 hours.
Test drives no-show
Without a reminder cadence, roughly a third of booked test drives are no-shows. Each one is a lost showroom slot and a buyer drifting to a competitor.
Slow first response
The average dealership first-response time is 6–8 hours. Buyers expect a reply in under 5 minutes — and the dealer who replies first usually wins the deal.
Cold leads abandoned
Most leads need 5–8 touches to convert. Most salespeople do 1–2. The rest of the pipeline silently dies in someone's personal WhatsApp.
Revenue leakage
A single missed inquiry can be a ₹6–25 L vehicle, lost financing commission, lost accessories margin and a service contract gone with it.
Visibility into the team
Excel sheets, salesperson diaries and personal phones make group-wide reporting impossible. You can't coach what you can't see.
From first inquiry to lifelong driver.
Eight stages — every one tracked, every conversation linked to a vehicle, every buyer routed to the right salesperson.
A drive-conversion engine, not a wait-and-hope sheet.
One framework, seven steps, every step automated — so test drives stop depending on whether someone remembered to call.
Inquiry Capture
Every lead — from portal, ad, web or walk-in — lands as a structured contact with source, vehicle interest and budget tag. No paper register, no missed entry.
Instant Follow-Up
Auto-acknowledgement within seconds, then salesperson assignment in under 30 seconds. The buyer feels noticed before the competitor even sees them.
Appointment Scheduling
Interactive calendar inside the chat — buyer picks date, time and showroom. Slot blocked, salesperson notified, calendar synced.
Test Drive Reminder
Automated reminders 24 h and 2 h before, with showroom address, vehicle model, salesperson name and a one-tap reschedule option.
Test Drive Experience
Drive notes captured, feedback collected inside the chat, hot-buyer flag raised if the buyer asks for a quote or finance details.
Proposal & Finance
On-road price card, EMI options, exchange value and finance pre-approval shared as interactive cards. Documents collected without a single email.
Purchase & Delivery
RTO, insurance, accessories and delivery slot coordinated in one thread. Delivery photo, video and welcome kit message close the loop.
Built for every kind of dealership.
New Car Dealers
OEM-aligned showrooms running new-launch campaigns, test-drive funnels, finance tie-ups and service-retention loops on one inbox.
Used Car Dealers
Stock-based routing, photo + video sharing, RC + insurance paperwork, exchange evaluation and post-sale warranty conversations.
Luxury Car Dealers
VIP tagging, relationship-manager threads, concierge test-drive scheduling and manager escalation for every high-ticket buyer.
Multi-Brand Showrooms
Per-brand pipelines, per-showroom inventory and group-level reporting — without forcing teams to switch tools.
Commercial Vehicle Dealers
Fleet inquiries, multi-unit deals, GST + tax documentation, loan tie-ups and multi-stakeholder threads.
EV Dealers
Range queries, charging-infrastructure FAQs, subsidy paperwork, FAME-II handling and battery-warranty conversations.
Automotive Groups
Multi-location, multi-brand groups with group-level rollup, regional managers and corporate-level governance.
Every inquiry captured. Every follow-up fired.
Lead Capture
Portal leads, ad clicks, missed calls, QR codes, form fills and walk-ins — all land as structured contacts with source attribution.
Lead Assignment
Auto-route by model interest, price band, language, city or showroom — to the right salesperson in under 30 seconds.
Vehicle Interest Tracking
Each lead tagged with model, variant, fuel and budget — and re-tagged as the conversation evolves, so reporting stays accurate.
Test Drive Scheduling
Interactive scheduler inside the chat — buyer self-selects slot, salesperson and reminders all sync automatically.
Sales Notes
Every meeting note, drive feedback, objection and negotiation point logged against the buyer for the full team to see.
Customer Timeline
Every message, document, drive, quote, payment and delivery in one timeline — so any salesperson can pick up where the last one left off.
Six automations that quietly run your showroom.
Inquiry Responses
Sub-30-second acknowledgement to every inquiry, with vehicle details, showroom location and a one-tap test-drive booking.
Test Drive Reminders
Automated 24 h, 2 h and post-drive feedback messages — show rate climbs from 60% to 90%+.
Finance Follow-Ups
EMI options, pre-approval prompts, loan-document collection and bank-tie-up handoffs — running in the background.
Document Collection
Aadhaar, PAN, DL, address and income proof requested, uploaded and stored against the buyer — without a single email thread.
Vehicle Availability Alerts
When a buyer's chosen variant arrives, when stock drops, when a new colour lands — auto-alert with one-tap reservation.
Customer Retention Campaigns
Service reminders, free-service eligibility, insurance renewals, accessory upsell and upgrade nudges — at the right cycle moments.
Eight stages from inquiry to referral.
The compounding loop that turns one-time inquiries into multi-vehicle, multi-year, referral-generating buyers.
Capture
Every inquiry, every channel — captured with source, vehicle and budget context. Nothing slips through.
Engage
Instant acknowledgement, structured discovery and personalised photos/videos — within 5 minutes of inquiry.
Test Drive
Self-scheduled slots, reminders and post-drive feedback — show rate above 90%.
Quote
On-road price, exchange value, accessories and insurance proposed as interactive cards inside the chat.
Finance
Pre-approval, document collection and bank handoff — without the buyer leaving WhatsApp.
Purchase
RTO, insurance, delivery scheduling and welcome kit — coordinated in one thread, closed with a photo.
Retention
Service reminders, free-service nudges, insurance renewals and upgrade conversations — running on autopilot.
Referral
NPS, referral rewards and review collection — turn happy buyers into your most profitable acquisition channel.
See the vehicles hiding in your inquiry list.
Adjust the sliders for your dealership. The model uses aggregated LandinChat benchmarks and published automotive retail research.
Benchmarks sourced from anonymised data across dealership accounts and public auto-retail research.
What this looks like for dealerships like yours.
Used Car Dealer · 35 cars/month
Switched from Excel + personal WhatsApp. Lead-to-test-drive ratio doubled. Monthly deliveries up from 35 to 52 with the same team. Two salespeople replaced four.
Luxury Dealership · single showroom
VIP routing + manager escalation cut response time from 4 h to 6 min. Test-drive show rate hit 93%. Average deal value up 11% from richer accessory attach.
EV Showroom · 200 inquiries/week
Range + charging FAQs handled by KB bot, salespeople focused on hot buyers. FAME-II paperwork inside the chat. Booking-to-delivery cycle cut from 21 to 9 days.
Multi-Brand Dealer · 4 showrooms
Group-level rollup across brands. Per-showroom pipelines, per-salesperson dashboards. Lead-to-deal conversion lifted 17%, finance attach lifted 22%.
One platform. Every dealership motion.
Lead Tracking
Every inquiry captured, scored, routed and tracked to delivery — no contact slips through.
Test Drive Automation
Self-scheduling, reminders, feedback and rescheduling — show rate above 90%.
CRM
Dealership-native CRM: vehicle interest, exchange, finance, RTO and service dates tied to every buyer.
Shared Inbox
Unlimited salespeople on one Official WhatsApp number — with ownership, notes and manager view.
Analytics
Per-salesperson, per-source, per-model conversion and revenue — in real time.
Team Collaboration
Internal notes, @mentions, manager loop-in and shift handover — without the buyer ever seeing the backstage.
Follow-Up Automation
5–8 touch sequences for cold leads, post-test-drive nudges and finance chase — running 24/7.
AI Assist
AI bot handles repetitive queries (price, EMI, mileage, range, dealer location) and books test drives in 100+ languages.
Six original frameworks that compound your sales.
Vehicle Sales Framework
Capture → Engage → Test Drive → Quote → Finance → Purchase. The six-stage funnel every dealership lives or dies by.
Test Drive Conversion Blueprint
Inquiry → Follow-Up → Schedule → Reminder → Drive → Proposal → Close. A seven-step playbook that lifts show rate to 90%+.
Dealership Growth System
Lead engine + test-drive engine + finance engine + retention engine — four motors running off one WhatsApp inbox.
Automotive Lead Management Model
Source → Score → Assign → Nurture → Convert → Retain. The end-to-end lifecycle every CRM should run but most don't.
Customer Retention Framework
Deliver → Service → Insure → Refer → Upgrade. The compounding loop that turns one-time buyers into multi-vehicle lifetime customers.
Sales Velocity System
Speed × Touches × Personalisation × Visibility. The four levers that compress the inquiry-to-delivery cycle by 30–50%.
What you use today vs LandinChat.
Manual Lead Tracking vs LandinChat
Spreadsheet Tracking vs LandinChat
Phone Call Follow-Ups vs LandinChat
Traditional Automotive CRM vs LandinChat
Your dealership sales OS, live in 48 hours.
We import your leads, wire the 7-step test-drive framework and launch your first automation. You focus on closing deliveries.
40 questions dealership owners ask before they switch.
What is a WhatsApp CRM for car dealerships?+
A WhatsApp-native CRM built for dealerships — to capture vehicle inquiries, route them to the right salesperson, schedule test drives, send finance documents and follow up every buyer until they take delivery.
Will this work for used car dealers?+
Yes. Used car dealers use it for stock-based lead routing, photo/video sharing inside the chat, RC and insurance paperwork, and post-sale service nudges.
Does it support luxury and premium dealerships?+
Yes. White-glove workflows: VIP buyer tagging, manager escalation, dedicated relationship-manager threads and concierge test-drive scheduling.
Can it handle multi-brand or multi-showroom groups?+
Yes. Each showroom gets its own pipeline, inventory tags and team — with group-level reporting for the founder or COO.
How does test drive scheduling work?+
Customers pick a date, time and showroom from inside the chat. Confirmations, reminders 24 h and 2 h before, and rescheduling — all automated.
Does it integrate with our DMS?+
Yes. Native integrations with most automotive DMS systems, plus REST API + webhooks for custom inventory, finance and service modules.
Will it track which leads came from which source?+
Every lead carries its source — CarDekho, CarWale, Facebook ad, Google ad, walk-in, referral or website — so you know which channels actually sell vehicles.
Can I auto-assign leads by vehicle interest?+
Yes. Route inquiries by model, variant, fuel type, price band, language or showroom — to the right salesperson in under 30 seconds.
Does it remind buyers about their test drive?+
Yes. Automated WhatsApp reminders 24 h and 2 h before with showroom address, salesperson name, vehicle model and a one-tap call/reschedule button.
Can buyers send documents on WhatsApp?+
Yes. Aadhaar, PAN, driving licence, address proof, income proof and bank statements — uploaded inside the chat, auto-stored against the buyer record.
Will it work for EV dealerships?+
Yes. EV-specific flows for range queries, charging-infrastructure FAQs, subsidy paperwork, RTO + FAME-II handling and battery-warranty conversations.
Does it support commercial vehicle dealers?+
Yes. Fleet inquiries, multi-unit deals, GST documentation, loan-tie-up workflows and stakeholder threads with HR, fleet manager and accounts.
Can I send vehicle photos and videos inside the chat?+
Yes. High-resolution images, walkaround videos and 360° spins shared natively. Each share is tracked for read, view and click-through.
Will it follow up with cold buyers?+
Yes. 5–8 touch sequences with content that re-warms — new offers, finance schemes, model launches and price-drop alerts.
Does it integrate with finance partners?+
Yes. Trigger pre-approval requests, share loan offers, collect documents and forward to your banking + NBFC partners — all inside the conversation.
Can I track which salesperson is performing?+
Yes. Per-salesperson dashboards: leads handled, test drives booked, conversion rate, average deal value, response time and CSAT.
How fast can a dealership go live?+
Most dealerships are live in 48 hours, including Meta verification, template approval, contact import and the first test-drive automation.
Do I need a separate WhatsApp Business API number?+
Yes — we set up the Official WhatsApp Business API as part of onboarding. You can keep your existing dealership number wherever possible.
Can multiple salespeople share one WhatsApp number?+
Yes. Unlimited agents on one Official WhatsApp number with assignment, internal notes, @mentions, manager view and shift handover.
Will it handle service and post-sale conversations?+
Yes. Service reminders, free-service eligibility, insurance renewals and accessory upsell — all linked to the original buyer record.
Can I run new-launch campaigns?+
Yes. Segment by model interest, price band, last test drive or service due, then send targeted launch broadcasts with photos, videos and book-test-drive buttons.
Will it remind salespeople about their follow-ups?+
Yes. Daily action plan: hot leads, test drives today, finance pending, document chase, post-delivery check-ins — with one-tap actions.
Does it support multiple languages?+
Yes. Send and receive in 100+ languages — Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Punjabi and more — with auto-translate for agent replies.
Is there a mobile app?+
Yes. iOS and Android apps for salespeople, managers and owners — same inbox, same pipeline, push notifications for hot leads and test drives.
What happens if a salesperson doesn't respond?+
Auto-escalation kicks in after a configurable SLA — to a teammate, manager or pool — so no inquiry sits unattended past your response standard.
Can I generate quotes inside the chat?+
Yes. On-road price calculators, EMI sliders, exchange-value estimators and proposal documents shared as interactive cards.
Will it help me cross-sell accessories and insurance?+
Yes. Cross-sell prompts at delivery, first service and insurance renewal — with one-tap order and payment links.
Does it track the exchange / trade-in process?+
Yes. Trade-in inquiries get their own pipeline — evaluation booking, photo upload, valuation, offer, acceptance and pickup logistics.
Can owners see the entire group from one dashboard?+
Yes. Group-level rollup across showrooms, salespeople, brands and regions — with drill-down to individual buyer records.
Does it support video calls or virtual showroom tours?+
Yes. Trigger video-call invites and virtual walkaround sessions inside the chat — with calendar integration.
What about RTO + insurance paperwork?+
Document collection, status updates and signed-form delivery flow inside the buyer thread with full audit trail.
Can I run service reminder campaigns?+
Yes. Per-vehicle service due dates trigger reminders 30, 14, 7 and 1 day before — with one-tap booking inside the chat.
Will it help me bring back lapsed customers?+
Yes. Win-back campaigns to buyers due for upgrade, end-of-finance customers and inactive service contacts — with targeted offers per segment.
How does it handle high-volume inquiry days?+
Auto-acknowledgement, KB-trained bot for repetitive queries, smart routing to available salespeople and an inbox view that prioritises by score, not by who shouted loudest.
Is the platform secure?+
GDPR + India DPDP compliance, role-based access, audit logs, opt-in proof and right-to-be-forgotten workflows.
Can I migrate from another CRM?+
Yes. We migrate contacts, deal stages, vehicle interests, test-drive history and historic conversations from most automotive CRMs and spreadsheets.
Will it work for two-wheeler dealers?+
Yes. The same workflows apply to two-wheeler and three-wheeler dealerships — with lighter document workflows and faster cycle times.
What reporting do I get?+
Lead-to-test-drive, test-drive-to-deal, source ROI, salesperson productivity, average response time, lost-reason analysis and revenue per channel — in real time.
Will it improve our conversion rate?+
Dealerships using LandinChat report 22–35% lift in test-drive show rate and 14–20% lift in lead-to-deal conversion — driven by faster response, structured follow-ups and reminders that actually fire.
What is the ROI for a dealership?+
Most dealerships report 5–10× ROI in 90 days from a single additional vehicle sold per month per salesperson, plus accessories and insurance attached. The calculator below estimates yours.
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