Deliver faster customer support on WhatsApp.
Manage conversations, assign tickets, collaborate as a team, monitor performance and improve customer satisfaction — all from a single platform.
Bad support isn't a service problem. It's a revenue problem.
Slow replies, missed messages, no SLAs and no visibility quietly drive churn, refunds, 1-star reviews and lost referrals across every quarter.
Slow first response
Industry average response time on a shared business number during business hours. Healthy support teams land under 5 minutes — the gap is where customers churn.
Missed messages
On a shared phone with no assignment, two out of three new conversations get lost in scroll, replied to twice, or never replied to at all.
Worse customer experience
Avg CSAT drop on teams without ticketing, SLAs or supervisor visibility. Customers feel the chaos — even when they can't name it.
Negative reviews
Customers who wait more than an hour for a reply are 4× more likely to leave a 1-star public review. Your support inbox is your review pipeline.
Customer churn
Bain & Co: customers who feel ignored churn at 27% higher rates within 90 days — even if the underlying product still works for them.
Revenue loss per year
Median revenue impact of poor support across mid-market B2C teams — measured as repeat-purchase decline, refund volume and lost referrals.
Eight stages. One workspace.
From the customer's first question to the referral they send back — orchestrated inside one WhatsApp-native command center.
Seven systems that turn chaos into a predictable support engine.
Incoming Requests
WhatsApp, Instagram, web chat and email unified in one shared inbox — with channel-aware routing and SLAs.
Routing
Auto-route by intent, language, region, product, VIP status or any custom field — with overflow rules built in.
Assignment
Round-robin, load-balance, skill-based or supervisor-defined. Single-ownership locking — no two agents step on each other.
Collaboration
Private notes, @mentions, conversation handoffs and shift handover — built into every ticket.
Escalation
Rule-based escalation on SLA breach, sentiment drop, repeat-contact or VIP tag — with manager alert and senior reassignment.
Resolution
Status, tags, internal resolution notes and full audit trail — searchable, filterable and exportable.
Follow-Up
Post-resolution CSAT prompt, win-back sequences for low scores, and proactive nudges for unresolved issues.
Any team serving customers in real time.
Ecommerce Businesses
Order tracking, returns, refunds, COD confirmation and review collection — automated, on the channel customers actually answer.
SaaS Companies
Tier-1 deflection with an AI bot, in-product help, trial activation and renewal save flows — handled by support, escalated to CSM.
Healthcare Providers
Patient inquiries routed by branch and doctor, appointment reminders, prescription queries and recall sequences.
Education Institutions
Student and parent queries, fee-deadline reminders, results-day surge handling and counselor escalations.
Agencies
Multi-brand shared inbox, per-client SLAs, white-labelled supervisor views and consolidated reporting.
Travel Companies
Itinerary queries, booking changes, refund flows and 24/7 emergency support across time zones.
Financial Services
Account queries, KYC document collection, fraud alerts and renewal nudges — GDPR / DPDP compliant.
Local Businesses
Bookings, after-hours queries, recall flows and neighbourhood-level personalisation — without a call center.
Six tools that turn a ticket into a team sport.
Internal Notes
Private notes on any ticket — invisible to the customer, visible to your whole team forever.
Mentions
Loop in a teammate or manager inside a ticket — they get a notification and full conversation context.
Conversation Ownership
Every ticket has exactly one owner — visible to everyone, locked from accidental takeover, with full audit trail.
Escalation Rules
Auto-escalate on SLA breach, sentiment drop, repeat-contact or VIP tag — with manager alert and senior reassignment.
Supervisor Monitoring
Live view of every queue, agent, ticket and SLA. Whisper to an agent, take over a ticket or rebalance the queue in real time.
Department Routing
Auto-route to Sales · Support · Billing · Operations by intent, language, region or product.
Six automations that pay for the platform in week one.
Auto Replies
Trigger-based greetings, holding messages and FAQ responses — for new conversations, after-hours and high-volume moments.
Smart Routing
AI-classified intent routes tickets to the right team, skill, language or VIP queue in milliseconds.
FAQ Automation
An AI knowledge-base bot resolves tier-1 questions end-to-end — without ever paging an agent.
After-Hours Support
24/7 AI fallback greets the customer, qualifies the issue and queues the ticket — so morning starts with context, not chaos.
Ticket Assignment
Round-robin, load-balance, skill-based or VIP routing — with single-ownership locking and SLA timers.
Escalation Workflows
Rule-based escalation on SLA breach, sentiment drop or VIP tag — with manager alert and priority bump.
Six metrics that decide whether customers stay.
First Response Time
Median time from inbound message to first agent reply — per agent, per team, per shift.
Resolution Time
Avg time from ticket open to closed — segmented by tag, priority and team.
Customer Satisfaction
Post-resolution CSAT and NPS scores, per-agent leaderboard and full sentiment trend.
Retention Rate
% of supported customers still active after 30, 60 and 90 days — segmented by issue type and CSAT.
Repeat Customers
% of customers contacting support more than once for the same issue — the early-warning metric most teams miss.
Referral Rate
% of high-CSAT customers who refer or review within 30 days — your support team's revenue contribution, measured.
See what a real support stack saves your team.
Adjust the sliders for your team. The model uses LandinChat benchmark data across 500+ accounts and published support-operations research.
Benchmarks sourced from anonymised data across 500+ accounts and published support-operations research.
What this looks like for teams like yours.
D2C brand, 32-agent support team
Ticket-style queues with CSAT and SLA. First response under 90 seconds, resolution under 2 hours, CSAT lifted from 4.1 to 4.7 in one quarter.
B2B SaaS, 4-person support team
AI bot deflected 48% of tier-1 tickets. Engineers spend 60% less time on support escalations. Trial-to-paid lifted 11%.
Multi-specialty clinic chain, 22 receptionists
Patient inquiries route by branch and doctor. Recall flow brought back 312 dormant patients in a quarter. Missed inquiries down 82%.
Performance agency, 9 clients, 18 agents
Multi-brand inbox with per-client queues, SLAs and white-label dashboards. SLA breaches down 71%, client retention 100% across the year.
Test-prep institute, 11 counselors
Shift-aware routing for evening batches. Counselor productivity rose from 24 to 110 conversations a day. Parent CSAT up to 4.8.
A support stack built around WhatsApp — not bolted onto it.
Customer Support
Helpdesk-grade ticketing, SLAs, escalations and CSAT — native to WhatsApp, not bolted on.
Shared Inbox
Unlimited agents on one official WhatsApp number — with assignment, notes and handoff history.
Automation
Auto-assign, auto-escalate, FAQ deflection, after-hours bot and 24/7 holding messages.
CRM
Unified customer timeline, lifecycle stages, native CRM and helpdesk integrations.
Analytics
First response, resolution time, CSAT, SLA compliance, leaderboards and deflection rate.
AI Chatbot
Tier-1 deflection, intent classification, knowledge-base answers and 24/7 fallback.
Team Collaboration
Private notes, @mentions, shift handover and supervisor whisper built into every ticket.
Customer Timeline
Every message, file, note, status, automation and CSAT score per customer — forever.
What your team uses today vs LandinChat.
Email Support vs WhatsApp Support
Manual Support vs LandinChat
Traditional Helpdesk vs LandinChat
Shared Phone vs LandinChat
Your support team, live on WhatsApp in 24 hours.
We handle Meta verification, team and role setup, SLA policies, your first automations and agent onboarding. You focus on customers.
30 questions support leaders ask before they switch.
What is WhatsApp customer support software?+
A helpdesk-grade platform built on the Official WhatsApp Business API that lets unlimited agents handle customer conversations as tickets — with assignment, SLAs, internal notes, escalations, automation, CSAT and full reporting on a single business number.
How does it improve response times?+
An AI bot greets every incoming message in under 30 seconds, qualifies the request, and routes it to the right agent or team with full context. SLA timers fire on every ticket. After-hours messages get a 24/7 response, not silence.
Can multiple agents handle one WhatsApp number?+
Yes. Unlimited agents log in to the same official business number with individual identities, role-based permissions, private notes and full assignment history — like Helpscout or Zendesk, but native to WhatsApp.
Does it support ticketing?+
Yes. Every inbound conversation becomes a ticket with status, priority, SLA timer, owner, tags, internal notes and a full audit trail — searchable, filterable and exportable.
Does it have SLAs?+
Yes. First-response and resolution SLAs by priority, segment or business hours, with breach alerts, auto-escalation and supervisor dashboards.
Can I set business hours?+
Yes. Per team, per region, per language. Outside business hours, AI handles the conversation, queues the ticket and sends a holding message — no customer ever hits silence.
Does it measure customer satisfaction?+
Yes. Post-resolution CSAT and NPS prompts on WhatsApp, per-agent scores, sentiment analysis and full satisfaction trend reporting.
Can I route by department or skill?+
Yes. Auto-route by intent, language, region, product, VIP status, source or any custom field. Manual reassignment and supervisor takeover are one click.
What happens if an agent is offline?+
Auto-reassignment kicks in — tickets route to the next available agent on the team, with a holding message to the customer and a notification to the supervisor. No ticket falls through the cracks.
Can a supervisor see all conversations?+
Yes. Supervisors and admins get a real-time view of every ticket, agent status, SLA timer, queue length and conversation health — with the ability to jump in, take over, whisper to an agent or reassign instantly.
Does it have internal notes and mentions?+
Yes. Private notes, threaded @mentions and shift handover notes — visible to your whole team forever, invisible to the customer.
Can it auto-reply to common questions?+
Yes. An FAQ bot, AI knowledge base, canned replies and trigger-based auto-responses handle order status, shipping, refund policy, hours, pricing and other repetitive asks — instantly, 24/7.
Will it integrate with my helpdesk or CRM?+
Yes. Native integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Zoho, Pipedrive and most major CRMs, plus REST API and webhooks. Tickets, contacts and notes flow both ways in real time.
Does it handle multi-channel support?+
WhatsApp is the primary channel. Messages from Instagram, Facebook Messenger, web chat and email can be unified into the same shared inbox with consistent assignment and SLAs.
Can it send proactive messages?+
Yes. Order updates, shipping notifications, appointment reminders, renewal nudges, outage alerts and onboarding sequences run automatically using approved templates.
Does it support voice notes and files?+
Yes. Send and receive PDFs, images, videos, voice notes, location and contact cards — with a full media gallery per customer.
Can I see the full history of a customer?+
Yes. A unified customer timeline shows every message, file, note, status change, assigned agent and automation across the entire history of the relationship.
Will my WhatsApp number get banned?+
No. LandinChat is an Official Meta Tech Partner using the WhatsApp Business API — not the personal app. Send approved templates to opted-in contacts and your number, green tick and quality rating stay safe.
Can we get the WhatsApp green tick?+
Yes. We handle the Meta Verified application end-to-end — eligibility audit, evidence pack, submission and resubmission. Verified businesses see a 27% lift in message open rates.
How long does setup take?+
Under 24 hours, done-for-you. We handle Meta verification, WhatsApp Business API provisioning, team and role setup, your first automations, SLA policies and agent onboarding.
How many agents can I add?+
Unlimited agents on every plan. Add, pause, archive or change roles whenever you want — billing scales by conversations, not seats.
Does it support roles and permissions?+
Yes. Owner, admin, supervisor, agent and read-only roles with granular permissions, plus team-level access, IP allow-lists, SSO and full audit logs.
Can agents work from mobile?+
Yes. Native iOS and Android apps mirror the web inbox with push notifications, voice replies, file sharing and offline queueing for field teams.
How does it handle escalations?+
Manual or rule-based escalation on SLA breach, sentiment drop, repeat-contact or VIP tag — with priority bump, manager alert and reassignment to a senior agent.
What reporting does it provide?+
First response, resolution time, CSAT, SLA compliance, ticket volume, agent leaderboard, deflection rate, queue depth, repeat-contact rate and full custom reports per team.
Can I deflect tickets with self-service?+
Yes. An AI chatbot answers tier-1 questions, surfaces help-articles and resolves the conversation without ever paging an agent — typical deflection lands between 35–60% of incoming volume.
Is my data secure?+
Yes. End-to-end encrypted on WhatsApp, GDPR and DPDP compliant, role-based access, audit logs, SSO and data residency controls. LandinChat is SOC 2 aligned.
Can I migrate from Zendesk, Freshdesk or Intercom?+
Yes. Our team handles migration of contacts, macros, automations, tags, SLA policies and team structure — typically in under a week, without losing history.
Does it work for enterprise support teams?+
Yes. Multi-brand, multi-region, multi-number, SSO, audit logs, custom roles, branch-level routing, manager dashboards and SLA enforcement at scale.
Where do I see pricing?+
Pricing, included features and per-conversation rates live on our pricing page — see the link in the navigation and CTAs throughout this page.
Start replying to customers in seconds
— set up by tomorrow.
Join 500+ businesses worldwide using LandinChat to reply faster, sell more, and never miss a customer on WhatsApp.