Never miss another policy renewal.
Manage insurance leads, automate customer follow-ups, track policy renewals and improve customer retention — through WhatsApp, the channel your policyholders already live on.
Every lapsed policy is a recurring commission lost forever.
Most insurance agents lose more revenue to silent lapses than to lost prospects. The leakage is invisible — until you measure it.
Policies lapse silently
Roughly a quarter of personal-line policies lapse at renewal — most because no one followed up at the right moment, not because the customer decided to leave.
Commissions evaporate
Every lapsed policy is a recurring commission lost — compounded across motor, health and life it silently erases the most profitable part of your book.
Leads die in WhatsApp threads
Most insurance leads land on personal WhatsApp, get a single reply, then disappear into a scrolling chat list. There is no pipeline, no reminder, no second touch.
Follow-ups never happen
Industry studies show it takes 5–8 follow-ups to close an insurance lead. Solo agents manage 1–2. The rest is left on the table.
Customer churn at renewal
Without proactive 90/60/30-day nudges, customers shop around — and your client becomes a competitor's renewal.
Visibility into the book
Excel renewal trackers, agent diaries and personal phones make portfolio-wide reporting impossible. You can't protect what you can't see.
From first inquiry to lifetime referral.
Eight stages — every one of them tracked, every conversation linked to a policy, every renewal protected.
A renewal engine, not a renewal hope.
One framework, six stages, every stage automated — so renewals stop depending on whether you remembered to call.
Early Warning
Pre-renewal nudge confirms continued interest, flags any life changes (new car, new dependent) and opens the upsell conversation while the renewal is still relaxed.
Quote Refresh
Updated premium, comparable options from other insurers, IDV / sum-insured review and an in-chat decision aid — before the customer starts shopping on their own.
Document Collection
KYC refresh, address proof, medical updates, vehicle photos, RC and No-Claim-Bonus letter — collected and stored against the policy automatically.
Payment & Confirmation
Final premium, payment link, policy summary and confirmation flow — with auto-escalation to the agent if the customer hesitates.
Renewal & Receipt
Policy issued, receipt sent, schedule + policy PDF stored against the customer, NPS triggered post-issuance.
Post-Renewal Loop
Thank-you message, cross-sell prompt, referral ask and the next renewal date scheduled — the cycle restarts on day one.
Built for every kind of insurance professional.
Insurance Agents
Solo agents managing 200–2,000 policies — get a personal renewal engine, lead pipeline and a daily action plan, without hiring.
Insurance Brokers
Multi-agent brokerages with shared inboxes, lead routing, agent productivity dashboards and brokerage-level commission tracking.
Health Insurance Advisors
Family floater renewals, pre-existing disease declarations, top-ups and OPD add-ons — every cycle tracked, every dependent reminded.
Life Insurance Consultants
Term, endowment, ULIP and pension plans — premium reminders, surrender-prevention scripts and lifecycle upsell built in.
Vehicle Insurance Agents
Two-wheeler, four-wheeler and commercial — NCB protection, IDV refresh, claim updates and 7-day renewal automation.
Corporate Insurance Brokers
Group health, group life, fire, marine and liability — multi-stakeholder threads, HR coordination and renewal cycles by client.
Financial Advisors
Insurance + investment portfolio view, KYC refresh, statement sharing and lifecycle conversations across products.
Every lead captured. Every follow-up fired.
Lead Capture
Click-to-WhatsApp ads, web widgets, QR codes, missed calls and form fills — every inquiry lands as a structured lead with source attribution.
Lead Assignment
Auto-route by product, language, city or value — to the right agent in under 30 seconds, with reassignment if no response.
Lead Qualification
Auto-qualify by product fit, premium range and timeline — your team only spends time on leads ready to buy.
Follow-Up Automation
5–8 touch follow-up sequences with templates that actually convert — running in the background, escalating to you at the right moment.
Quote Tracking
Every quote tagged with insurer, product, premium and status — won, lost or pending — for crystal-clear pipeline reporting.
Customer History
Every conversation, document, quote and policy stitched into one timeline — so any agent can pick up where the last one left off.
Six automations that quietly protect every renewal.
Renewal Reminders
90 / 60 / 30 / 14 / 7 / 1 day reminders, personalised with policy details, premium and renewal date.
Document Collection
Auto-requests for KYC, address proof, medical, RC and NCB letter — uploaded inside the chat, stored against the policy.
Payment Reminders
Premium-due nudges with one-tap payment links and instant status sync back to the policy record.
Customer Notifications
Policy issuance, claim status, endorsement updates and welcome messages — proactive, on WhatsApp, on time.
Renewal Follow-Ups
If the customer hesitates, agent escalation, alternate-product suggestions and competitive comparison fire automatically.
Retention Campaigns
Win-back, lapsed-policy revival and loyalty drips — triggered by silence, anniversary or competitor activity signals.
The compounding loop behind a sticky insurance book.
Six stages that turn one-time buyers into multi-product, multi-year, referral-generating policyholders.
Acquire
Capture every lead with source attribution and product context — no name lost to a scrolling chat list.
Serve
Same-day claim updates, document help and policy queries — answered in one thread, linked to the policy.
Renew
Run the 6-stage renewal framework on autopilot — 90 days out to renewal day to post-renewal NPS.
Upsell
Cross-sell health, life, motor, top-up or term — at the moments the customer is most likely to say yes.
Retain
Detect risk signals (delayed reply, switch-mention, complaint) and trigger retention scripts before churn happens.
Refer
Post-renewal referral asks with reward links — turn satisfied policyholders into your most profitable acquisition channel.
See the commissions hiding in your renewal book.
Adjust the sliders for your portfolio. The model uses aggregated LandinChat insurance benchmarks and IRDAI-published persistency data.
Benchmarks sourced from anonymised data across insurance agent + broker accounts and public industry research.
What this looks like for agents like you.
Health Insurance Agent · 1,400 policies
Switched from Excel + personal WhatsApp to LandinChat. Renewal rate climbed from 71% to 89% in two cycles. Cross-sold OPD add-ons to 230 existing customers in 90 days.
Vehicle Insurance Agent · 2,800 policies
Automated 90/60/30/7-day reminders with NCB protection messaging. Lapse rate fell from 22% to 7%. Recovered ₹38 L of commission in the first year.
Life Insurance Advisor · 600 policyholders
Premium-due nudges plus surrender-prevention scripts. Surrender requests down 41%. ULIP top-up cross-sell at 17% — without a single cold call.
Corporate Insurance Broker · 80 corporate clients
Multi-stakeholder threads for HR + finance. Renewal cycle compressed from 45 to 18 days. Two-broker team now manages what previously needed five people.
One platform. Every insurance motion.
Lead Tracking
Every lead captured, scored, routed and tracked to policy issuance — no inquiry slips through.
Renewal Automation
6-stage renewal framework runs on autopilot — protected revenue, recovered policies, lifted renewal rate.
Customer Communication
Every claim, query, document and renewal in one branded WhatsApp thread per customer.
Shared Inbox
Unlimited agents on one Official WhatsApp number — with ownership, internal notes and supervisor view.
CRM
Insurance-native CRM: policies, premiums, insurers, renewal dates and commissions tied to every contact.
Analytics
Per-agent conversion, renewal rate, commission earned, lapsed policies and recovered revenue in real time.
Follow-Up Automation
5–8 touch sequences for cold leads, hesitant quotes and at-risk renewals — running 24/7.
AI Assist
AI bot handles first replies, qualifies leads and books consultation calls into your calendar in 100+ languages.
Six original frameworks that compound your book.
Insurance Renewal Framework
90 → 60 → 30 → 7 → Renewal Day → Post-Renewal. Each stage has its own trigger, message, document and outcome metric.
Policy Lifecycle Model
Inquiry → Consultation → Quote → Purchase → Service → Renewal → Upsell → Referral. The full 8-stage map for every policy you write.
Insurance Retention Blueprint
Acquire → Serve → Renew → Upsell → Retain → Refer. The compounding loop that turns one-time policyholders into multi-product lifelong clients.
Commission Protection Framework
Predict, prevent and recover — three layers that protect renewal commissions and convert at-risk policies before they lapse.
Insurance Growth System
Lead engine + renewal engine + cross-sell engine + referral engine — four growth motors running off one WhatsApp inbox.
Client Trust System
Speed × Personalisation × Proactivity × Memory. The four trust signals that make policyholders renew without shopping around.
What you use today vs LandinChat.
Manual Renewals vs LandinChat
Spreadsheet Tracking vs LandinChat
Phone Call Follow-Ups vs LandinChat
Traditional CRM vs LandinChat
Your renewal engine, live in 48 hours.
We import your policy book, wire the 6-stage renewal framework and launch your first automation. You focus on writing more policies.
40 questions insurance agents ask before they switch.
What is a WhatsApp CRM for insurance agents?+
A WhatsApp-native CRM purpose-built for insurance agents and brokers — to capture leads, track quotes, send renewal reminders, automate follow-ups and manage every policyholder conversation in one timeline.
How does it help with policy renewals?+
Every active policy is tracked against its renewal date. The system automatically nudges customers 90, 60, 30 and 7 days before expiry, collects documents, sends payment links and escalates to you only when human help is needed.
Will it work for individual agents, not just brokerages?+
Yes. Solo agents start on the same engine as 50-agent brokerages — one official WhatsApp number, automation included. You only pay for what you use.
Does it support health, life, motor and general insurance?+
Yes. Health, life, motor, travel, home, corporate and group insurance — each line of business gets its own pipeline, renewal cadence and document workflow.
Can I import my existing client list?+
Yes. CSV, Excel, Google Sheets and direct CRM imports from Excel-based registers, AMS systems and legacy CRMs. Renewal dates, policy numbers and premiums are mapped automatically.
Does it send renewal reminders automatically?+
Yes. Reminders fire 90, 60, 30, 14, 7 and 1 day before renewal — with payment links, documents and an option to chat with you in one tap.
Can clients pay the premium from WhatsApp?+
Yes. Send a Razorpay, Stripe or Cashfree link inside the chat. Payment status syncs back to the policy record automatically.
Will it remind me about renewals too?+
Yes. Your daily digest shows renewals due today, this week and this month — with a one-tap action to call, message or escalate.
Does it track which leads came from which source?+
Every lead carries its source — Facebook ad, Google form, referral, website, walk-in — so you know which channels actually produce paying policyholders.
Can I assign leads across my team?+
Yes. Round-robin, by product line, by city, by language or by lead score — with reassignment, escalation and ownership history.
Will it work for a multi-product portfolio?+
Yes. One client, multiple policies, multiple insurers — all stitched into one customer record with cross-sell and upsell prompts.
Does it support multiple insurers?+
Yes. Tag policies by insurer (HDFC, ICICI, LIC, Tata AIG, Bajaj, Star, Niva Bupa, etc.). Renewal templates can be customised per insurer.
Will it remind clients about premium payments?+
Yes. Payment-due reminders fire 7 days, 3 days and on the due date, with the exact amount, due date and a one-tap pay link.
Can it handle claim status updates?+
Yes. Claim conversations get a dedicated thread linked to the policy, with status tags (filed, under review, approved, paid), document requests and audit trail.
Does it support document collection on WhatsApp?+
Yes. KYC documents, age proof, medical reports, vehicle photos, RC copies — collected inside the chat, auto-stored against the customer record.
Is the platform secure for sensitive client data?+
Yes. End-to-end encryption on WhatsApp, GDPR + India DPDP compliance, role-based access, audit logs and right-to-be-forgotten workflows.
How fast can I go live?+
Most agents are live within 48 hours, including Meta verification, template approval, contact import and the first renewal automation.
Do I need a WhatsApp Business API account?+
Yes — we set it up for you on the Official WhatsApp Business API as part of onboarding. You keep your existing number wherever possible.
Can I still chat manually with clients?+
Yes. Automation handles repetitive nudges; you and your team handle every personal conversation from the same inbox.
Will clients know it's automated?+
Messages are sent from your branded WhatsApp Business profile and feel personal. The system uses the client's name, policy details and context — not generic blasts.
Does it support voice notes from clients?+
Yes. Voice notes are fully supported, with optional transcription and the ability to forward to your sales or claims team.
Can I run renewal campaigns to specific segments?+
Yes. Filter by product, insurer, city, age band, premium range, renewal month or any custom tag — then send a targeted, personalised campaign.
Will it integrate with my existing AMS or CRM?+
Yes. Native integrations with HubSpot, Zoho, Salesforce, Pipedrive, Google Sheets and most insurance AMS systems. REST API + webhooks for custom integrations.
Does it work for corporate / group insurance brokers?+
Yes. Multi-stakeholder threads for HR, finance and the broker team — with policy holder lists, renewal cycles and claim status reporting per corporate client.
Can I track which leads converted?+
Yes. Lead-to-quote-to-policy conversion rates per source, agent, product and campaign — in real time.
What happens if a lead goes cold?+
Cold-lead workflows auto-trigger after configurable silence — a 7-day, 21-day and 60-day nudge sequence with content that re-warms the conversation.
Will it help me cross-sell other policies?+
Yes. Cross-sell prompts fire at the right moments — a motor-only client gets a health offer at renewal, a term-life client gets a health top-up nudge, etc.
Can I track commissions per policy?+
Yes. Commission per policy and per renewal is logged against the agent, with monthly, quarterly and YTD dashboards.
What does the renewal dashboard show?+
Renewals due today, this week, this month, this quarter — with conversion status, last touchpoint, owner, premium value and protected revenue.
Can multiple agents share one WhatsApp number?+
Yes. Unlimited agents on one Official WhatsApp number with assignment, internal notes, @mentions, supervisor view and shift handover.
Does it support regional languages?+
Yes. Send and receive in 100+ languages — Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Punjabi and more — with auto-translate for agent replies.
Is there a mobile app for agents on the field?+
Yes. iOS and Android apps for agents, supervisors and brokerage owners — same inbox, same renewal pipeline, push notifications for hot leads and due renewals.
Can I create my own message templates?+
Yes. Build, edit and submit WhatsApp templates from inside the platform; approval status tracked end-to-end.
Will it help reduce churn?+
Yes. Agents using LandinChat report 14–22% lift in renewal rates within two cycles — driven by earlier reminders, proactive document collection and timely conversation.
What if a customer wants to switch insurers?+
Switch-conversations are flagged so you can intervene early — with retention scripts, alternate-product offers and supervisor escalation.
Can I generate quotes inside the chat?+
Yes. Quote calculators, premium sliders and product comparisons can be sent as buttons, lists or interactive cards inside the conversation.
What reporting do brokerage owners get?+
Per-agent productivity, conversion, renewal rate, commission earned, lapsed policies, recovered revenue and customer satisfaction — in real time.
Will it remind my team to follow up?+
Yes. Agents get a daily plan: follow-ups due, hot leads, renewals due, claim updates pending — with one-tap action buttons.
Can I migrate from AiSensy, Wati, Interakt or Zoko?+
Yes. We migrate contacts, templates, segments and automation flows from any major WhatsApp platform with no downtime.
What is the ROI for an insurance agent?+
Agents report 4–9× ROI in 90 days — from a 14–22% renewal-rate lift, 20–40% faster lead-to-policy cycle and cross-sell of one additional product per client. The calculator below estimates yours.
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