One WhatsApp number. Unlimited team collaboration.

A shared workspace built on the Official WhatsApp Business API where unlimited agents can read, reply to, assign and collaborate on conversations coming into a single WhatsApp number — without sharing phones, SIMs or passwords.

Yes. LandinChat lets unlimited agents log in to the same official business number with individual logins, role-based permissions, private notes and full assignment history — the way Gmail or Helpscout works for email.

WhatsApp Web allows the same number on 4 linked devices but every agent sees every chat with no assignment, no notes, no roles, no reporting and no audit trail. A multi agent inbox adds assignment, ownership, internal collaboration, SLA timers and full analytics on top of the same number.

No. Customers see one business identity on WhatsApp — the same number, name and green tick. Internally, every reply is signed by the agent so your team always knows who said what.

Auto-assign by round-robin, load-balance, team, skill, language, region or source. Manual reassignment, bulk reassignment and supervisor takeover are one click. Single-ownership enforcement stops two agents replying at once.

Yes. Private notes, @mentions and threaded internal comments are visible to your team but never sent to the customer — perfect for context handoff, escalations and second-opinion requests.

Yes. Supervisors and admins get a real-time view of every chat, agent status, SLA timer, queue length and conversation health — with the ability to jump in, take over or reassign instantly.

Yes. First response time, resolution time, conversations handled, CSAT, open vs closed, SLA compliance and agent leaderboard — reported live and exportable per agent, team and shift.

Yes. Define business hours per team or region, set first-response and resolution SLAs by priority, and trigger escalations when timers breach. After-hours messages are handled by an AI bot.

Auto-reassignment kicks in — chats route to the next available agent on the team, with a holding message to the customer and a notification to the supervisor. No conversation falls through the cracks.

Yes. Create unlimited teams, each with its own queue, agents, business hours, SLAs, automations and reporting. Conversations route between teams via handoffs with full context preserved.

Yes. Shift-aware assignment, automatic handover notes, queue transfer at shift change and a clean inbox for the incoming shift — no missed context, no awkward 'who was handling this?' moments.

Yes. Single-ownership locking, typing indicators between agents and conflict alerts make sure only one agent ever owns a conversation at a time.

Yes. Tag by intent, source, product, sentiment or campaign. Filter the inbox by tag, status, agent, team, channel, SLA state or date — and build reports on top.

Yes. Personal and team-wide quick replies, dynamic variables, approved WhatsApp templates and one-click send — so agents respond faster without copy-pasting.

Yes. Native integrations with HubSpot, Salesforce, Zoho, Pipedrive, Freshsales and Freshdesk, plus REST API and webhooks. Conversations, notes and contact updates sync both ways.

Yes. Segmented broadcasts go out from the same business number, replies land in the shared inbox, and routing rules push hot responders to the right team automatically.

No. LandinChat is an Official Meta Tech Partner using the WhatsApp Business API — not the personal app. Send approved templates to opted-in contacts and your number, green tick and quality rating stay safe.

Yes. We handle the Meta Verified application end-to-end — eligibility audit, evidence pack, submission and resubmission. Verified businesses see a 27% lift in message open rates.

Under 24 hours, done-for-you. We handle Meta verification, WhatsApp Business API provisioning, team and role setup, your first automations and agent onboarding.

Unlimited agents on every plan. Add, pause, archive or change roles whenever you want — billing scales by conversations, not seats.

Yes. Owner, admin, supervisor, agent and read-only roles with granular permissions, plus team-level access, IP allow-lists, SSO and full audit logs.

Yes. Native iOS and Android apps mirror the web inbox with push notifications, voice replies, file sharing and offline queueing for field teams.

Yes. Send and receive PDFs, images, videos, voice notes, location and contact cards — with full media gallery per customer.

Yes. A unified customer timeline shows every message, file, note, status change, assigned agent and automation across the entire history of the relationship.

Agents are unlimited. You pay only for active conversations per month. See the pricing page for current plans and per-conversation rates.

Yes. Multi-brand, multi-region, multi-number, SSO, audit logs, custom roles, branch-level routing, manager dashboards and SLA enforcement at scale.

Yes. End-to-end encrypted on WhatsApp, GDPR and DPDP compliant, role-based access, audit logs, SSO and data residency controls. LandinChat is SOC 2 aligned.

Yes. Our team handles migration of contacts, templates, automations, tags and team structure from AiSensy, Wati, Interakt, Gallabox, Trengo, Respond.io and others — typically in under a week.

Pricing, included features and per-conversation rates live on our pricing page — see the link in the navigation and CTAs throughout this page.