Turn Every Inquiry Into An Opportunity
Track incoming inquiries, automate assignments, improve response times, and convert more conversations into customers — through one centralized WhatsApp inquiry management platform.
- Auto categorization
- Smart routing
- SLA timers
- Escalation rules
- Inquiry analytics
- Revenue attribution
- +0sInquiry ArrivesClick-to-WhatsApp · Meta ad #4418
- +600msInquiry CategorizedIntent → Sales · Priority → Hot
- +2sInquiry AssignedOwner → Aisha (territory + skill match)
- +42sResponse SentAuto-reply · 42s · 'Hi Priya! Got your inquiry…'
- +2hFollow-Up TriggeredCadence step 2 scheduled · 2h
- +1dLead QualifiedBANT pass · stage → Qualified · $4,200
- +7dCustomer WonClosed · attributed to ad #4418 · <1m response
The Inquiry Leakage Funnel
Six steps that turn warm WhatsApp inquiries into competitor revenue.
A buyer sends a WhatsApp message — the intent window opens.
Personal inbox, no owner, no SLA — the message sits.
Buried under chats; never tagged, never tracked.
Buyer pings the next vendor on their list.
A faster vendor is already booking the meeting.
78% of buyers convert with the first responder. You weren't it.
The Inquiry Management Framework™
Six stages that turn raw WhatsApp inquiries into a repeatable revenue engine.
Every inquiry from ads, QR, click-to-WhatsApp, and forms.
Auto-tag by intent — sales, support, partnership, urgent.
Route by team, territory, language, skill, or load.
Sub-60s acknowledgement with context-aware reply.
Status, owner, SLA, and next action on every inquiry.
Move qualified inquiries into closed-won revenue.
The Complete Inquiry Journey
Seven checkpoints every tracked inquiry crosses inside LandinChat.
- 1Inquiry ReceivedCaptured the moment it hits WhatsApp — deduped instantly.
- 2Lead CreatedProfile, source, attribution, and intent recorded.
- 3AssignedRouted by rule to the right rep — no manual triage.
- 4Response SentFirst reply fires inside SLA, every time.
- 5Follow-Up StartedCadence automation re-engages quiet inquiries.
- 6QualifiedBANT or custom scoring applied in-thread.
- 7ConvertedStage moved to won — revenue attributed back to inquiry.
Who Needs Inquiry Management Software?
Eight industries running inquiry workflows on LandinChat.
Property inquiries routed to the right broker in seconds.
Quote requests acknowledged before the buyer Googles again.
Candidate inquiries tracked across roles and recruiters.
Site-survey inquiries booked before the day cools.
Admissions inquiries chased during the decision window.
Appointment inquiries booked before the patient drops off.
Proposal inquiries answered the same hour they arrive.
Onboarding inquiries handled inside compliance windows.
Inquiry Command Center
The eight fields every leader wants on every open inquiry, always.
Ad, QR, form, organic — attribution baked into every card.
Who owns this inquiry — visible and accountable.
New, contacted, qualified, won, lost — at a glance.
Hot, warm, cold — set by rules or AI intent score.
Last message, last note, last status change.
What the rep owes the inquiry, and by when.
Estimated value and probability rolled into pipeline.
Full thread, notes, and tags attached to the inquiry.
Inquiry Automation Engine
Six workflows that remove human latency from the inquiry cycle.
Intent detection tags inquiries by topic and urgency.
Round-robin, territory, skill, source, language, or load.
Sub-60s personalized auto-reply with thread context.
Multi-step cadences re-engage quiet inquiries.
Breach an SLA — manager and backup are paged.
Nudge owners the moment SLA risk turns red.
Inquiry Performance Dashboard
The six KPIs RevOps leaders watch once inquiry is measured end-to-end.
Median time from inquiry to first reply.
Inquiries that get a first reply inside SLA.
Real-time intake by source, team, and channel.
Lift in inquiry-to-customer conversion.
AI scoring on intent, fit, and urgency.
Closed-won revenue traced back to inquiry source.
Inquiry ROI Calculator
Estimate the revenue you recover when inquiry management becomes a system.
Real Business Scenarios
Five complete inquiry journeys teams are running today.
Click-to-WhatsApp ads → broker assignment.
- Sub-60s reply
- Broker round-robin
- Visit booking inline
200 candidate inquiries/mo across 6 recruiters.
- Role-based routing
- Stage tracking
- Interview reminders
Quote inquiries across 12 advisors.
- Auto acknowledgement
- Product-based routing
- Renewal SLAs
Admissions intake for 8 counsellors.
- Course-based routing
- Decision-window cadences
- Fee follow-ups
Site-survey inquiry funnel.
- Inquiry-to-survey in <2 min
- Proposal nudges
- Financing follow-up
Why Businesses Choose LandinChat
The outcomes that matter to revenue leaders.
Industry-leading speed-to-inquiry, every shift, every channel.
Every inquiry, owner, and SLA — one pane of glass.
No more 'who owns this?' — rules decide instantly.
Faster, owned inquiries convert at materially higher rates.
Per-rep response, SLA, and conversion dashboards.
Inquiry leakage closes; pipeline compounds.
Inquiry Maturity Model
From a personal phone to a full revenue operations system.
One person, one phone. Everything else is invisible.
One device, many hands. Chaos and lost context.
Columns of timestamps, updated weekly at best.
SLAs, routing, automation, and analytics.
Attribution, forecasting, and coaching loops.
Buyer Decision Framework
Five approaches to inquiry management, compared.
| Approach | Time-to-Value | Cost | Risk | Best Fit |
|---|---|---|---|---|
| Manual Tracking | Variable | Free | Inquiries lost in private chats | Solo operators |
| Spreadsheet Tracking | Days | Free | Stale data, no SLAs | Tiny teams |
| CRM Software | Weeks | High | WhatsApp lives outside the CRM | Email-led pipelines |
| Inquiry Management Software | Days | Medium | Generic — not WhatsApp-native | Multi-channel teams |
| LandinChat | Live in a day | Predictable | Low — WhatsApp-native, full SLA engine | WhatsApp-led inquiry teams |
Inquiry Triage Center
Pick an inquiry type and watch LandinChat route, prioritize, and own it — in real time.
High Priority Inquiry
Detected intent: Hot · ready-to-buy
Inquiry Management — 50 Questions
Tracking, assignment, response times, automation, conversion, and pricing.
Explore the full LandinChat WhatsApp suite
Every product below is built on the official WhatsApp Business Cloud API and works with the rest of the LandinChat stack — CRM, broadcast, chatbot, automation and analytics — out of the box.
Industry playbooks built on this product
See how teams in your sector deploy LandinChat end-to-end.
Start replying to customers in seconds
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