Turn One-Time Customers Into Loyal Customers.

It's a customer lifecycle platform built on the Official WhatsApp Business API that lets a brand welcome, onboard, educate, retain, and reactivate customers through automated and human conversations — instrumenting every touchpoint with engagement scores, health metrics, and revenue attribution.

Support reacts to tickets. Marketing pushes broadcasts. Engagement is the connective tissue: every welcome, check-in, renewal nudge, milestone celebration, and reactivation campaign — sequenced across the entire customer lifecycle.

WhatsApp has a 98% open rate and a 45–60% reply rate — versus email's 21% open and 1–3% reply. It's where customers already live, in their pocket, with read receipts and two-way conversation built in.

A 0–100 score combining recency, frequency, depth, sentiment, and revenue contribution of every customer interaction. It updates in real time and triggers automation: high scores get advocacy invites, low scores trigger reactivation.

Total revenue a single customer generates over their relationship with you. LandinChat brands see CLV grow 1.8–3.2× because engaged customers buy more, stay longer, and refer.

Most brands launch a full engagement engine — welcome, onboarding, milestone, renewal, and reactivation — within 72 hours. Our success team handles Meta verification, template approval, and your first 5 sequences.

No. LandinChat is an Official Meta Tech Partner using the WhatsApp Business API. As long as templates are approved and contacts are opted in, your number, quality rating, and green tick are safe.

Yes. Segment by purchase history, engagement score, lifecycle stage, product line, geography, language, last interaction, NPS, or any custom attribute. Segments update in real time.

Yes. Multi-step onboarding sequences guide new customers through activation milestones with branching logic, progress nudges, and one-tap human handoff if they stall.

Yes. Trigger renewal reminders by contract date, reactivation by inactivity window, and win-back by segment — with personalized offers and reply-handling that loops responders back into the funnel.

Yes. In-chat NPS, CSAT, and CES surveys with auto-routing of detractors to a human and promoters into an advocacy program.

Yes. Birthdays, anniversaries, usage milestones, purchase anniversaries, and tier upgrades trigger automated personalized messages — proven to lift engagement 3–5×.

Native integrations with HubSpot, Salesforce, Zoho, Shopify, WooCommerce, Magento, and BigCommerce, plus REST API and webhooks for everything else.

Yes. Points balance, tier upgrades, expiring rewards, and redemption confirmations all flow through WhatsApp — with a one-tap path to the loyalty portal.

Yes. Identify promoters automatically, invite them to a referral or review program inside chat, and track every advocacy action back to revenue.

Yes. A composite health score combines product usage, engagement, support sentiment, and renewal probability — alerting CSMs when a customer is at risk.

Both. B2C uses it for retention, repeat purchase, and loyalty. B2B uses it for QBRs, renewals, expansion, and account health monitoring.

Yes. Assign customer success managers to accounts, support agents to tickets, and account managers to renewals — all working the same WhatsApp number through a shared inbox.

Yes. Auto-detect customer language, send templates in 60+ languages, and route to a CSM who speaks that language.

Engagement rate, retention rate, repeat purchase rate, NPS, CSAT, customer lifetime value, cohort retention curves, and revenue per customer — all out of the box.

Yes. Test message variants, timing windows, sequence cadence, and offer structure with reply, click, and conversion reporting per variant.

Yes. AI suggests next-best messages, summarizes long histories, drafts personalized replies, and detects sentiment shifts — humans approve, AI types.

Yes. Webhook in any product event — feature used, plan downgrade, support ticket opened, cart abandoned — and trigger a contextual WhatsApp sequence.

Yes. Drip-style educational content, in-chat video lessons, quizzes, and certification flows — proven to lift activation and reduce churn.

Yes. Scheduled quarterly or monthly check-ins, with conversational templates, sentiment capture, and auto-handoff for any concern flagged.

Yes. Broadcast to community segments, run AMA campaigns, share product updates, and feed replies into engagement scoring.

Yes. Health score drops, sentiment shifts, support ticket spikes, and engagement decay all flag accounts as at-risk — with playbooks fired automatically.

Yes. Streaks, badges, tier progression, and leaderboards delivered through chat — with revenue attribution per mechanic.

Yes. Every customer profile, conversation, and engagement event exports to CSV or pipes into your warehouse via API.

Yes. End-to-end encrypted on WhatsApp, GDPR and DPDP compliant, role-based access, SSO, audit logs, and data-residency controls.

Email is one-way and largely unread. WhatsApp engagement is conversational, real-time, and 8–12× more responsive — and supports rich media, payments, and one-tap actions inside the message.

SMS is plaintext, expensive per message, and lacks branding, media, two-way replies, and read receipts. WhatsApp is rich, cheap per conversation, and bidirectional.

A CRM is a database. An engagement platform is the engine that uses the CRM to talk to customers automatically and contextually — without reps typing.

Yes. Brands run millions of engagement messages per month on LandinChat with full throttling, queueing, and Meta quality-rating safety.

Yes. Define activation milestones (first login, first purchase, first integration), measure time to each, and trigger nudges when a customer stalls.

Yes. Anniversary, renewal, and contract-end campaigns trigger 60 days, 30 days, and 7 days before the event — with reply handling and rep escalation.

Yes. Subscription brands use it for trial-to-paid, dunning, renewal, downgrade prevention, and win-back — with full integration to Stripe, Chargebee, and Recurly.

Yes. Identify churned customers, segment by reason and tenure, and run multi-touch win-back with personalized offers — recovering 8–22% of lost customers.

Yes. Merge tags pull every CRM and product field; conditional blocks branch on attributes; AI rewrites tone per cohort. One template, infinite variations.

Yes. Revenue attribution per campaign, sequence, and message — with cohort comparisons and incrementality testing.

Engagement is the input — how often and how deeply customers interact with you. Retention is the output — how many of them stay. LandinChat instruments both.

Yes. Partner enablement, deal-reg updates, training drips, and quarterly business reviews all run through WhatsApp.

Yes. Voice notes, videos, images, PDFs, location pins, and interactive buttons are all first-class objects in the timeline.

Yes. AI co-pilot handles routine engagement 24/7; humans handle high-touch in business hours; office-hour rules govern handoff.

Meta charges per 24-hour conversation window — not per message. Service and utility conversations cost less than marketing. The dashboard tracks every conversation in real time.

Yes. Month-to-month and annual plans available. Export your data on the way out — no lock-in.

Yes. Live onboarding, recorded walkthroughs, a help center, and a dedicated success manager for paid plans.

Use the Engagement Maturity Model on this page. If you're at Level 1 or 2, you're leaving 40–60% of customer lifetime value on the table.

Yes. Acquisition cohorts, behavioral cohorts, and revenue cohorts — with retention curves, LTV evolution, and engagement-rate decay reported visually.

See the pricing page to pick a plan; our team provisions your number, imports customers, configures your first 5 sequences, and goes live — usually within 72 hours.