Fill more time slots. Reduce more no-shows.
Automate appointment booking, reminders, confirmations, rescheduling and follow-ups through one centralized WhatsApp scheduling platform.
A booking calendar customers actually use.
No app download. No portal login. Just WhatsApp.
- Real-time availability per provider, service and location.
- Time-zoned slots, buffer-aware, blackout-aware.
- One tap → confirmation, calendar invite, reminders armed.
The cost of missed appointments.
Every empty slot, every silent no-show, every game of phone tag has a number against it.
average no-show rate across service businesses without automated reminders.
of bookable capacity lost per provider to gaps a human couldn't refill in time.
median revenue lost per 10 providers from missed appointments and unfilled cancellations.
spent by front-desk teams calling, texting and chasing confirmations.
appointments suffers a double-booking or staff conflict on manual systems.
of customers say slow scheduling is a top reason they switch providers.
From discovery to referral, on one WhatsApp thread.
A proprietary 8-stage framework that turns appointment booking into an operating system.
Customer finds you — ad, website, Google, referral — and lands in WhatsApp with one tap.
Live availability rendered inside chat. Service, provider and slot picked in under 40 seconds.
Branded confirmation with calendar invite, prep notes and a one-tap reschedule link.
Multi-stage reminders at 24h, 12h and 1h — each with confirm, reschedule or cancel buttons.
Check-in via WhatsApp, intake form pre-filled, provider notified the moment the customer arrives.
Post-visit thank you, instructions, payment link, review request — fired on the right delay.
Auto-rebook nudges, recurring-care reminders and lapsed-customer winback playbooks.
Peak-NPS moments trigger referral asks with trackable WhatsApp links.
The customer booking journey.
Eight moments. One channel. Zero friction.
Click-to-WhatsApp from ads, website, GMB or QR — opens directly into the booking flow.
Service, duration, location and any pre-questions captured inside chat.
Real-time provider availability rendered as tappable slots, time-zoned to the customer.
Instant confirmation, ICS invite, deposit link and clinic/office directions.
24h, 12h and 1h reminders with single-tap confirm or reschedule.
Check-in, queue status, provider ready signal — all inside WhatsApp.
Post-visit CSAT, NPS or Google review ask — at the moment the customer felt the value.
Recurring care, package follow-up or seasonal rebooking — fully automated.
Who needs appointment scheduling software?
A purpose-built workflow per industry — not a one-size-fits-all calendar widget.
Inquiry → triage → slot pick → e-intake → 24h reminder → visit → follow-up
Referral → specialty routing → pre-op docs → reminder → admit → discharge instructions
Inquiry → service quote → slot pick → 24h reminder → visit → 6-mo recall
Intake → conflict check → consult slot → docs → consult → engagement letter
Lead → discovery slot → prep brief → reminder → call → SOW follow-up
Applied → screening slot → assessment → reminder → interview → feedback
Inquiry → KYC → review slot → portfolio prep → meeting → quarterly rebooking
Quote → docs → call slot → reminder → policy walkthrough → renewal recall
Lead → audit slot → prep brief → reminder → strategy call → proposal
Inquiry → discovery slot → intake → reminder → session → package upsell
Inquiry → stylist pick → slot → 24h reminder → visit → 4-wk rebook
Inquiry → therapist + room → slot → prep notes → reminder → visit → loyalty offer
Trial → assessment slot → plan → recurring weekly slots → progress check
Inquiry → counselor slot → docs → reminder → counseling → enrollment
The booking automation engine.
Every step of the booking lifecycle — automated, audited and analytics-ready.
Capture, qualify and route booking requests from ads, web and GMB into one queue.
Per-provider, per-service, per-location hours — buffer time, breaks and blackouts respected.
Two-way sync with Google Calendar, Outlook, Apple Calendar and Microsoft 365.
Instant confirmation with ICS invite, prep instructions and deposit collection.
Configurable 24h / 12h / 1h cascade with confirm-or-reschedule buttons.
Self-service rescheduling inside WhatsApp — no calls, no email threads.
Cancellation captured, waitlist customer auto-offered the slot, calendar updated in seconds.
The reminder cascade that recovers up to 41% of would-be no-shows.
Three reminders. One reschedule path. One follow-up. Compounding attendance gains.
Friendly nudge with one-tap confirm. Recovers ~18% of would-be no-shows on its own.
Day-of confirmation with reschedule path for customers whose plans changed.
Final reminder with directions, parking and provider name — recovers another ~9%.
Unconfirmed customers auto-routed to waitlist or rebooking the moment their slot risks.
Customer picks a new slot in chat — calendar, staff, and confirmation updated instantly.
Missed-appointment follow-ups with rebook link recover up to 41% of no-shows within 48 hours.
Appointment analytics command center.
Every metric a service-business leader actually needs — out of the box.
What automated WhatsApp scheduling is worth to your business.
Move the sliders. See the revenue you're leaving on the table today.
Before vs. after — across seven service businesses.
31% no-show rate. Front desk on the phone all day chasing confirmations.
Reminder cascade + WhatsApp reschedule: no-shows 4.6%, 14 hours/week recovered.
Two doctors, 1 admin, 60% of inbound calls about booking or rescheduling.
Self-service WhatsApp booking handles 78% of requests. Admin freed for billing.
Consultations took 6 emails to schedule. 1 in 5 prospects ghosted before the call.
Single WhatsApp thread to confirmed consult in <12 minutes. Close rate +24%.
Candidates no-showed interviews. Clients lost trust. Placements slipped.
Reminder + reconfirm flow. Interview attendance 93%, placement TAT down 38%.
Discovery calls scheduled in Calendly but pre-call prep never landed.
WhatsApp prep + reminder + post-call SOW. Discovery → proposal jumped 41% → 67%.
30% of weekday capacity empty. Walk-ins inconsistent. Stylists idle.
WhatsApp rebook + waitlist auto-fill. Utilization 89%. Revenue +37% in one quarter.
Quarterly reviews skipped, AUM expansion stalled, renewals reactive.
Recurring WhatsApp review bookings. 96% of clients reviewed quarterly. AUM +22%.
Outcomes, not a feature list.
Live availability, per-service rules and round-robin — purpose-built for service businesses.
Reminders, confirmations, rebooking and follow-up — fired by event, time and customer signal.
Customer history, preferences, lifetime value and visit notes attached to every booking.
Front desk, providers and managers work the same WhatsApp number with ownership and notes.
Utilization, no-show, revenue per slot, source attribution and cohort retention out of the box.
Two-way chat, voice, files and video — every conversation stitched to the customer record.
Google, Outlook and Apple sync. Multi-provider, multi-location, multi-time-zone aware.
Where are you today? Where could you be?
Every booking captured by voice. Limited by office hours. Forgotten messages, missed slots.
Bookings happen on WhatsApp, but a human checks the calendar and types the confirmation.
Centralized but stale. No reminders, no two-way sync, no real-time view across providers.
Online calendar with email reminders. Better, but customers still ignore the email.
WhatsApp-native booking, multi-stage reminders, waitlist, rebooking, analytics — one system.
How LandinChat compares to every other option.
| Option | Channel | Reminders | Reschedule | No-show | Utilization | Scale |
|---|---|---|---|---|---|---|
| Manual scheduling | Phone / email | Manual | Phone tag | High | Low | Doesn't |
| Spreadsheet scheduling | Shared sheet | None | Manual | High | Low | Breaks fast |
| Calendar apps (Calendly etc.) | Email link | Email only | Self-serve link | Medium | Medium | OK for solo |
| Generic scheduling software | Email + SMS | Time-based | Portal login | Medium | Medium | Limited |
| LandinChat | WhatsApp (98% open) | 24h/12h/1h cascade | One tap in chat | Very low | High | 1 → 1,000 providers |
40 answers to every appointment scheduling question.
What is WhatsApp appointment scheduling software?
A platform that lets customers discover availability, book, confirm, reschedule and cancel appointments directly on WhatsApp, with automated reminders and a two-way sync to your calendars — running on the official WhatsApp Business API.
Why WhatsApp instead of email reminders?
WhatsApp open rates exceed 95% within 60 minutes; email reminders average 21% within 24 hours. For appointment reminders — where timing decides attendance — WhatsApp wins.
How does it reduce no-shows?
A 24h, 12h and 1h reminder cascade with one-tap confirm or reschedule, plus a missed-appointment follow-up. Most practices cut no-shows by 60–85%.
Does it integrate with my calendar?
Yes. Two-way sync with Google Calendar, Outlook, Microsoft 365 and Apple Calendar. Per-provider, per-location, per-service.
Can customers book without leaving WhatsApp?
Yes. Live availability is rendered inside the chat as tappable slots. No website, app or login required.
Does this work for multiple providers and locations?
Yes. Multi-provider, multi-location, multi-time-zone with per-service rules, buffer time, breaks and blackout dates.
How is this different from Calendly?
Calendly is a personal email-link scheduler. LandinChat is a WhatsApp-native operations platform with reminders, rebooking, waitlist, shared inbox, analytics and CRM built in.
Can I take deposits or payments at booking?
Yes. Stripe, Razorpay, PayU and 12+ regional gateways with in-chat payment links and auto-reconciliation against the appointment.
Does it handle waitlists and last-minute slots?
Yes. Cancellations auto-offer the freed slot to waitlist customers in priority order, capturing revenue that would otherwise evaporate.
Can customers reschedule themselves?
Yes. One tap inside WhatsApp opens fresh availability and updates calendars and staff instantly — no calls needed.
Can I run recurring appointments?
Yes. Weekly fitness sessions, monthly therapy, quarterly reviews and seasonal recalls all run as recurring playbooks.
Does the reminder logic handle time zones?
Yes. Reminders fire in the customer's time zone, not yours — critical for any business serving multiple cities or countries.
What channels does it support beyond WhatsApp?
WhatsApp is primary. Email and SMS act as automatic fallbacks when WhatsApp delivery fails or the customer has opted out.
How fast can we go live?
Most teams launch in 3–5 working days, including Meta verification of your WhatsApp Business number and 2–3 templates approved.
Do I need to use Meta-approved templates?
Yes for the first message of a session. We submit and manage your utility, marketing and authentication templates with Meta directly.
Can I customize the booking flow per service?
Yes. Each service has its own duration, buffer, pre-questions, payment requirement and reminder cadence.
Does it support intake forms?
Yes. Intake forms render inside WhatsApp, fields pre-fill from CRM, and the completed form attaches to the appointment record.
How are providers notified?
Push notification to the LandinChat mobile/desktop app, calendar event update and optional Slack/Teams alert per booking.
Can multiple staff share one WhatsApp number?
Yes. Unlimited agents on one official number with role-based access, internal notes and ownership rules.
Is there an ROI calculator?
Yes — there is one on this page. It quantifies revenue recovered, additional bookings, no-shows reduced and time saved.
Does it work for medical and dental clinics?
Yes. Built-in support for triage, e-intake, pre-op instructions, recall cycles and HIPAA-aligned controls.
Does it work for law firms?
Yes. Conflict-check, consult booking, engagement-letter automation and case-update reminders.
Does it work for beauty salons and spas?
Yes. Per-stylist availability, treatment-room conflicts, loyalty offers and 4-week rebooking cycles.
Does it work for fitness trainers and coaches?
Yes. Recurring session blocks, progress check-ins, package-renewal reminders and group-class bookings.
Can it run on multiple WhatsApp numbers?
Yes. Unlimited official numbers per workspace — one per brand, region or specialty.
What languages are supported?
60+ languages. Auto-detection and localized reminders per customer.
How are no-show rates measured?
Live by service, provider, location, time of day and source — so you can see exactly where reminders need tightening.
Can I A/B test reminder timing and copy?
Yes. Split-test cadence and message variants with statistical significance reporting on attendance.
Does it support multi-step bookings (e.g., consult + procedure)?
Yes. Sequence-aware bookings link related appointments, prerequisites and dependencies.
Can I sell packages and memberships?
Yes. Package balance, expiry and per-visit decrement tracked automatically against the customer record.
Does it integrate with my EMR / EHR / PMS?
Yes. Native integrations with major PMS/EMR systems plus webhooks and REST APIs for custom systems.
Is the data GDPR / HIPAA compliant?
Yes. Encrypted in transit, region-locked storage, audit logs, role-based access, BAAs available and SOC 2-aligned controls.
Can I export the data?
CSV, BigQuery, Snowflake, Looker, webhooks — your data, your warehouse, no lock-in.
What metrics will I see on day 1?
Appointments scheduled, completed, no-show rate, cancellation rate, revenue, utilization and source attribution.
How does waitlist matching work?
Waitlist customers are scored on preferences and history; freed slots are offered in priority order with a time-limited claim window.
Can customers leave reviews after the appointment?
Yes. Post-visit CSAT, NPS or direct Google review asks — triggered at the right delay to maximize response rates.
Does AI write the messages?
Yes. AI drafts confirmations, reminders and follow-ups in your tone of voice, scoped to the service and customer.
What if a customer doesn't reply?
Fallback to email/SMS, escalation to the front desk and risk flagging — so silence never becomes a no-show.
Is there a mobile app for staff?
Yes. iOS and Android with full inbox, calendar, dashboards and offline mode.
How is pricing structured?
Per-user pricing with included WhatsApp conversation volumes and pure pass-through on Meta conversation fees. See the pricing page for plans.
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