Glossary
WhatsApp marketing terms explained.
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Explore the full LandinChat WhatsApp suite
Built on the official WhatsApp Business Cloud API and integrated with the rest of the LandinChat stack — CRM, broadcast, chatbot and automation.
WhatsApp CRM
Unified inbox, contacts, pipelines and notes for WhatsApp.
WhatsApp Broadcast
Send approved templates to thousands without getting flagged.
WhatsApp Chatbot
No-code flows, AI replies and 24/7 lead qualification.
WhatsApp Automation
Triggers, sequences and CRM sync without code.
Lead Management
Capture, score, assign and nurture WhatsApp leads.
Lead Assignment
Round-robin, skill and territory routing in seconds.
Customer Support
Ticketing, SLAs and CSAT on official WhatsApp API.
Helpdesk
Multi-agent helpdesk with macros, tags and reports.
Shared Team Inbox
Assign chats, leave private notes, prevent double replies.
Multi-Agent Inbox
One WhatsApp number, unlimited agents, full audit trail.
Click-to-WhatsApp Ads
Run Meta CTWA campaigns with attribution and auto-replies.
Catalog & Payments
Sell products and accept payments inside WhatsApp.
Follow-up Automation
Bring back leads with smart, throttled follow-ups.
WhatsApp Business API
Official Cloud API access with embedded signup.
Official sources & further reading
We build on top of official documentation from Meta and recognised industry bodies. Use these references to verify policies, pricing and compliance details directly at the source.
- WhatsApp Business Platform — Cloud API ↗Meta for Developers
- WhatsApp Business Pricing ↗Meta for Developers
- Message Template Guidelines ↗Meta for Developers
- WhatsApp Business Solution Policy ↗WhatsApp
Industry playbooks built on this product
See how teams in your sector deploy LandinChat end-to-end.